Assistant Branch Manager

Municipal Credit Union; Town of Georgetown (NY); On-site; USD 66,300 - 75,330; Full time

Benefits offered by this job

401(k) with 6% employer match

Flexible paid time off

Medical, vision, dental insurance

Disability insurance

11 paid holidays annually

Job summary

Municipal Credit Union is looking for a Branch Manager in Georgetown, NY, to lead high-performing teams, ensuring service excellence and regulatory compliance. The ideal candidate will have a proven record in retail leadership and sales.

Responsibilities include developing staff, implementing sales strategies, and ensuring operational efficiency. Benefits include competitive salary, bonus eligibility, and comprehensive health coverage.

Qualifications

• Minimum 2-3 years’ experience in a retail leadership role.
• Minimum 5 years’ experience branch banking required.
• Proven results in sales, service and operations.

Responsibilities

• Assist Branch Manager in hiring and developing branch teams.
• Create a service culture to achieve sales goals.
• Ensure compliance with policies and regulations.

Skills

Leadership

Sales

Customer service

Communication

Organizational skills

Job description

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Responsibilities

• Assist Branch Manager in hiring, assessing, coaching and developing high performing branch teams to ensure consistency and uniformity in providing excellent member service, achieving sales goals, and ensuring an operationally and regulatory compliant branch at each given location.
• Create and ensure an ongoing sales through service culture. Ensure branch staff possess and utilize sales, service, and cross-sell skills to achieve individual and team sales goals.
• Assist in the creation, implementation, and achievement of the branch business plans to meet objectives set by management. Assist in developing and implementing strategies to meet sales and service goals while maintaining a safe and sound operation in each location.
• Implement and monitor sales and cross‑selling programs to continue to improve products per member while ensuring members are advised of the best products and services to best fit their financial needs.
• Ensure premier member service standards are being met within the branch at all times.
• Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.
• Responsible for an effective and efficient operation within the branch, including vault oversight, cash levels, security of negotiable instruments, teller drawers and limits, member documentation, etc.
• Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations; maintain a clean, safe and sound operation within the branch.
• Conduct required in‑branch audits weekly and monthly to ensure compliance with policies/procedures and rules and regulations.
• Respond timely to audits with effective action plans to ensure ongoing safety and soundness.
• Ensure dual control is implemented and followed at all times; manage overall cash position for the branch while limiting excess cash and overall expense.
• Comply with BSA and SAR requirements and ensure branch staff do the same.
• Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize.
• Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives. Utilize tools and reports to analyze, identify and strategically address member trends within the branch.
• Actively spend quality time within your staff for ongoing coaching and development of branch staff; drive sales and service activities such as branch sales strategy meetings, business development and community events, ongoing branch meetings, etc.
• Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance reviews, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation.
• Recommend changes to management help improve the overall branch operation and member service.
• Assist staff with member escalations.
• Travel and work at other branch locations as required.
• Other duties as assigned.

Requirements

• Minimum 2‑3 years’ experience in a retail leadership role
• Minimum 5 years’ experience branch banking required
• Proven results in sales, service and operations including meeting or exceeding set objectives
• Excellent verbal and written communication skills
• Excellent organizational skills
• Must be able to work under pressure and be available to work flexible hours, including weekends
• Highly ethical.

Core Values

Results

We are passionate about winning.

Agility

We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity

We operate with the highest ethical standards and highest degree of honesty.

Belonging

We cultivate a culture of inclusion and teamwork.

Ownership

We take personal responsibility and hold ourselves accountable for the results.

Benefits

The pay range for this position is between $66,300‑75,330 annually. Actual base pay offered may vary depending on a number of factors such as job‑related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

EEO Statement

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.