Mgr, Practice Operations - DHI

Florida Medical Clinic; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Education & Career Growth

Health & Wellness

Financial & Retirement

Work-Life Balance

Family & Pet Support

Job summary

Orlando Health Digestive Health Institute in Tampa, FL seeks a Manager, Practice Operations to oversee outpatient clinic operations, budgets, and staff performance. You will partner with Physician Lead and senior leadership to deliver high-quality, patient-focused care.

The role requires leadership of 4-15 physicians and 15-40 team members, strong regulatory knowledge, and proven ability to improve efficiency and revenue cycle management in a fast-paced clinical setting.

Qualifications

• Bachelor degree in a healthcare, business or related field.
• Two years of health care experience, including one year in a lead or supervisory role.

Responsibilities

• Manage approximately 4-15 physicians and 15-40 team members.
• Assist in development and oversight of standards compliance for outpatient clinics.
• Develop and manage annual operational and capital clinic budget.
• Maintain revenue cycle and systems to maximize revenue.
• Hire, train, supervise and develop practice staff.
• Ensure quality metrics and regulatory compliance.

Skills

Leadership

Staff supervision

Budget management

Regulatory compliance

Education

Bachelor degree in healthcare or business

Job description

Position Summary

Orlando Health Digestive Health Institute

Job Title: Manager, Practice Operations

Department: Digestive Health Institute

Hours: Monday - Friday 8:00 AM to 5:00 PM

Location: Tampa, FL

Job Summary: Manages human, financial, and materials resources in a team relationship with the Physician Lead and Director /Physician Practices or COO or Senior Manager, Practice Operations to deliver high quality, customer focused cost effective, responsive health care services in an outpatient clinic setting to ensure patient and staff satisfaction in support of the mission and goals of the Orlando Health Physician Group (OHPG) and Orlando Health.

Why is Orlando Health your best place to work?

• Education & Career Growth- Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness- Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement- Up to5% employer matchon retirement contributions.
• Work-Life Balance-Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support- Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Responsible for approximately 4-15 physicians and 15-40 team members.
• In cooperation with the Physician Lead, assists in development and oversight of standards compliance for thedesignated scope of the outpatient clinics of the Service Line within the parameters established by OHPG.Identifies issues in service and coordinates action plans with the Service Line Physician leadership and theDirector/Physician Practices or COO or Senior Manager.
• Ensures compliance with all regulatory and accreditation mandates to which the organization is subject,company policies, procedures, and programs, ensuring consistent application within their service line(s).Reviews and implements OHPG policies, procedures and programs.
• Develops and manages annual operational and capital clinic budget in cooperation with the Physician Leadand Senior Manager. Allocates and authorizes appropriate expenditures. Responsible for management ofactual performance against budget providing analysis of material variances to Administration.
• Maintains an effective revenue cycle and other systems to maximize revenue.
• Administers methods to enhance efficiency and quality of practice operations, including the Patient-FirstInitiative, in collaboration with the Physician Lead, and Senior Manager, creating an environment consistentwith management values of OHPG.
• Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients.
• Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
• Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinicoperations within the service line strategic plan in collaboration with the Physician leadership.
• Hires, trains, supervises, evaluates and develops practice staff in accordance with established HumanResources Guidelines. Develops lead staff for each clinic. Builds a well-functioning team focused on the needsof the patient.
• Ensures quality metrics are met in the practice setting.
• Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, andsecurity. Evaluates, recommend and plans for future space.
• Negotiates, communicates and coordinates with the Service Line and other departments to implementoperational changes and new initiatives.
• Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotesopen communication within the Service Line. Analyzes and prepares appropriate responses and actions.
• Researches, analyzes and maintains data collection system required to administer Service Line operations.
• Participates with Marketing and Sales Department in Service Line promotion to enhance organizationalgrowth and becomes involved in community affairs that enhance the image of the Service Line andOHPG/Orlando Health.
• Ensures coverage of roles during staff shortages, vacations, sick or other leaves in order to assure continuityin patient care.
• Manages various human resources functions including hiring, work assignments, coaching plans, andperformance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLAand other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education/Training

• Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related workexperience may substitute for the bachelor degree (in addition to the requirements listed in the experiencesection).

Licensure/Certification

• None.

Experience

• Two (2) years of health care experience, to include one year in a lead or supervisory role.