Mgr Photo Operations

NCL Bahamas Ltd.; Ohio; Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Norwegian Cruise Line Holdings Ltd. seeks a dedicated leader to shape the Perspectives Photography Studio's future aboard our fleet.

The role oversees training standards, hiring procedures, and strategic initiatives to maximize revenue and guest experience, with support from the Photo Operations Director. The position drives onboarding, staff development, and integration of new technologies, coordinating with shoreside teams and the Global Technology Office to ensure seamless systems and

Qualificações

• Bachelor's degree in a relevant field.
• Experience managing photography operations or onboard revenue operations.
• Strong proficiency with MS Office; experience with Photoshop/Lightroom and ProSelect.

Responsabilidades

• Oversee operations and training functions onboard.
• Coordinate new hire and succession planning with shoreside HR.
• Schedule Photo Managers, Assistant Managers and Portrait Artists.
• Research and apply new technologies to enhance guest experiences and revenue.
• Partner with Global Technology Office to ensure systems support operations.
• Manage photo revenue operations and monitor costs within budget.
• Collaborate with shipboard and shoreside teams on policies and procedures.

Conhecimentos

Office Suite

Excel

PowerPoint

Adobe Photoshop

Lightroom

ProSelect

Inventory management software

Communication

Remote team management

Travel readiness

Formação académica

Bachelor's Degree in Business Administration or related field

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

Responsible for ensuring our teams are executing on our strategic visions. Oversee training standards and hiring procedures. Analyze and improve organizational processes, and work to improve quality, productivity and efficiency. Create and implement the strategic vision for the future of the Perspectives Photography Studio, with support and approval from the Photo Operations Director. Oversee revenue operations across the NCL Fleet. Formulate business plans and work with the department to excel business practices, streamline procedures and maximize revenue opportunities. Expand the onboard business in line with the company vision and objectives.

POSITION RESPONSIBILITIES

Oversee operations and training functions, creating and performing onboard training modules as required and create staff competences plan. Work with shoreside personnel department on new hire process and future succession plans. Responsible for scheduling Photo Managers, Assistant Managers and Portrait Artists. Research and apply new technologies that will enable the department to deliver new guest experiences that increase the value of our products and increase revenue. Partner with Global Technology Office to ensure necessary systems needed to make the product operational, while looking for new and more efficient systems that improve revenue and productivity. Manage photo revenue operations to ensure maximum opportunity and quality of service. Monitor operating costs to stay within budget and work with the shipside and shore side management teams to ensure that all standard operating procedures, policies and directives are being implemented and adhered to as directed. Working with vendors and Global Technology Office to resolve and trouble shoot equipment and system related problems. Work Closely with Photo Operations Director on New Build and Refurbishment projects. Oversees policy and procedures database. Participate with shore side management in the decision-making process and implementation of all businesses impacting photo operations and revenue creation Manage day to day photo operation by obtaining continuous feedback from both shipside and shore side management. Communicate regularly with onboard photo teams to ensure operations, support, revenue and targets. Implement systems, policies, procedures and practices and aids colleagues and team members to ensure an efficient operation to reach forecasted budgets. Review photo /retail performance-assuring compliance with set procedures. Perform other job-related functions as assigned.

EDUCATION

Bachelor's Degree in Business Administration or related field of study or any equivalent relevant work experience, training and skills

EXPERIENCE

3 years managing a high-volume photography business onboard cruise ships. Along with experience with retail and revenue operations and cruise line management. Supervisory experience and training skills required.

KNOWLEDGE & SKILLS

Demonstrable proficiency in Microsoft Office Suite with intermediate to advanced level skill in Excel and PowerPoint Working knowledge of Adobe Photo Shop, Lightroom, ProSelect and respective inventory management program Effective communication and interpersonal skills with ability to manage remote team Ability to complete tasks on time and within budget Innovative problem solver to help develop operations and make sound recommendations Ability to transform both qualitative and quantitative data into actionable reports Detailed working knowledge of all working areas of the onboard cruise ship culture, onboard photo operations including photo & retail operations, digital image capture operations, branding procedures, rules and regulations A thorough understanding of how to implement all new procedures and be pro-active in monitoring all areas of quality control Ability to travel for extensive periods to set-up photo /retail revenue operations for existing fleet and new builds, which includes staff training, marketing and brand compliance (travel approximately 30%)

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected

Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc