Mgr Photo Operations

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is seeking a seasoned leader for the Perspectives Photography Studio aboard our fleet.

This role oversees training, standards and revenue operations to ensure guest experiences meet our high service and quality expectations. You will partner with the Photo Operations Director, coordinate onboard and shoreside teams, manage staff schedules, and implement new technologies to boost efficiency and revenue.

Qualifications

• Bachelor's Degree in Business Administration or related field.
• 3 years managing a high-volume photography business onboard cruise ships.
• Experience with retail and revenue operations.
• Supervisory experience and training skills.
• Ability to travel up to 30%.

Responsibilities

• Oversee operations and training functions onboard.
• Schedule Photo Managers and Portrait Artists.
• Research and apply new technologies to enhance guest experiences and revenue.
• Partner with Global Technology Office to ensure system readiness.
• Manage photo revenue operations and stay within budget.
• Collaborate with shoreside and shipside teams on procedures.
• Travel to set-up photo/retail revenue operations.

Skills

Onboard management

Training & development

Budget management

Remote team leadership

Data to reports

Education

Bachelor's Degree in Business Administration

Tools

Adobe Photoshop

Lightroom

ProSelect

Excel

PowerPoint

Inventory management software

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

• Responsible for ensuring our teams are executing on our strategic visions.
• Oversee training standards and hiring procedures.
• Analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
• Create and implement the strategic vision for the future of the Perspectives Photography Studio, with support and approval from the Photo Operations Director.
• Oversee revenue operations across the NCL Fleet.
• Formulate business plans and work with the department to excel business practices, streamline procedures and maximize revenue opportunities.
• Expand the onboard business in line with the company vision and objectives.

Position Responsibilities

• Oversee operations and training functions, creating and performing onboard training modules as required and create staff competences plan.
• Work with shoreside personnel department on new hire process and future succession plans.
• Responsible for scheduling Photo Managers, Assistant Managers and Portrait Artists.
• Research and apply new technologies that will enable the department to deliver new guest experiences that increase the value of our products and increase revenue.
• Partner with Global Technology Office to ensure necessary systems needed to make the product operational, while looking for new and more efficient systems that improve revenue and productivity.
• Manage photo revenue operations to ensure maximum opportunity and quality of service.
• Monitor operating costs to stay within budget and work with the shipside and shore side management teams to ensure that all standard operating procedures, policies and directives are being implemented and adhered to as directed.
• Working with vendors and Global Technology Office to resolve and troubleshoot equipment and system related problems.
• Work Closely with Photo Operations Director on New Build and Refurbishment projects.
• Oversees policy and procedures database.
• Participate with shore side management in the decision-making process and implementation of all businesses impacting photo operations and revenue creation Manage day to day photo operation by obtaining continuous feedback from both shipside and shore side management.
• Communicate regularly with onboard photo teams to ensure operations, support, revenue and targets.
• Implement systems, policies, procedures and practices and aids colleagues and team members to ensure an efficient operation to reach forecasted budgets.
• Review photo /retail performance-assuring compliance with set procedures.
• Perform other job-related functions as assigned.

Education

• Bachelor's Degree in Business Administration or related field of study or any equivalent relevant work experience, training and skills

Experience

• 3 years managing a high-volume photography business onboard cruise ships.
• Along with experience with retail and revenue operations and cruise line management.
• Supervisory experience and training skills required.

Knowledge & Skills

• Demonstrable proficiency in Microsoft Office Suite with intermediate to advanced level skill in Excel and PowerPoint
• Working knowledge of Adobe Photo Shop, Lightroom, ProSelect and respective inventory management program
• Effective communication and interpersonal skills with ability to manage remote team
• Ability to complete tasks on time and within budget
• Innovative problem solver to help develop operations and make sound recommendations
• Ability to transform both qualitative and quantitative data into actionable reports
• Detailed working knowledge of all working areas of the onboard cruise ship culture, onboard photo operations including photo & retail operations, digital image capture operations, branding procedures, rules and regulations
• A thorough understanding of how to implement all new procedures and be pro-active in monitoring all areas of quality control
• Ability to travel for extensive periods to set-up photo /retail revenue operations for existing fleet and new builds, which includes staff training, marketing and brand compliance (travel approximately 30%)

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.