Mgr, Patient Access Implementation

Corewell Health; Grand Rapids (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

On-demand pay program

Discounts directory

Retirement options with match

Job summary

Corewell Health is seeking a senior leader to oversee ambulatory scheduling transitions to the central Operations team. You will manage the Integrations Support group, coordinate onboarding during go-live, and guide service lines through stabilization into Operations.

Strong oversight of privacy, QA, and process improvements is required. Responsibilities include optimizing registration workflows, staffing, and cross‑department collaboration with clinical partners to ensure seamless patient

Qualifications

• Bachelor's degree or equivalent in Healthcare administration, business, or related field or equivalent in specific relevant experience.
• 5 years of relevant experience in leadership or leadership adjacent.
• Proven experience in patient access management or healthcare administration.

Responsibilities

• Oversee registration and scheduling processes across integrations to ensure efficiency and patient satisfaction.
• Lead Integrations Support team including hiring, training, evaluating performance, and addressing issues.
• Coordinate go-live onboarding support and real-time issue resolution during stabilization.
• Analyze patient flow and access data to identify bottlenecks and improve throughput.
• Ensure issues are tracked and resolved during go-live to hand off to Operations.

Skills

Leadership

Healthcare operations

Patient access

HIPAA compliance

Staff training

Quality improvement

Education

Bachelor's degree in Healthcare administration

Job description

Job Summary

Plays a pivotal role in ensuring seamless transition of ambulatory scheduling services to the centralized Operations team at the Patient Access Service Center. Oversees command center activities and the offboarding of service lines from integrations activities by coordinating at‑the‑elbow support for onboarding staff during go‑live, facilitating real time issue resolution, monitoring quality assurance, and guiding the service line through the stabilization process to Operations support. Responsible for the planning and development of stabilization activities necessary for each service line based on its unique needs.

Essential Functions

• Intimate knowledge of the registration and scheduling processes to ensure efficiency and patient satisfaction are provided consistently across all integrations.
• Implement and enforce policies and procedures that safeguard patient information privacy and security in compliance with HIPAA (Health Insurance Portability and Accountability) regulations.
• Manage Integrations Support team, including hiring, training, evaluating performance, and addressing disciplinary issues.
• Deploy team members to support integration activities.
• Analyze patient flow and access data to identify bottlenecks or inefficiencies.
• Develop strategies to enhance patient throughput and streamline access.
• Coordinate with clinical departments and external partners to ensure seamless patient workflows and escalation pathways.
• Ensure that issues are tracked, assigned, and resolved in the immediate go‑live and stabilization window for a seamless handoff from integrations to operations.
• Ensure the department aligns with the healthcare facility’s policies, standards, and goals.
• Foster an environment of respect, dignity, and compassion for every patient and stakeholder served.

Qualifications

• Required Bachelor's Degree or equivalent in Healthcare administration, business, or related field or equivalent in specific relevant experience.
• 5 years of relevant experience in leadership or leadership adjacent. Preferred
• Proven experience in patient access management or healthcare administration. Preferred
• CRT-At least one Certification from preferred list - UNKNOWN Unknown 1 Year required
• CRT-Revenue Cycle Representative, Certified (CRCR) - HFMA Healthcare Financial Management Association 1 Year preferred Or
• CRT-Healthcare Financial Professional, Certified (CHFP) - HFMA Healthcare Financial Management Association 1 Year preferred Or
• CRT-Fellow of the Healthcare Financial Management Association (FHFMA) - HFMA Healthcare Financial Management Association 1 Year preferred Or
• CRT-Inpatient Coding Auditor, Certified (CICA) - HFMA Healthcare Financial Management Association 1 Year preferred Or
• CRT-Specialist Accounting & Finance, Certified (CSAF) - HFMA Healthcare Financial Management Association 1 Year preferred Or
• CRT-Specialist Business Intelligence, Certified (CSBI) - HFMA Healthcare Financial Management Association 1 Year preferred Or
• CRT-Specialist Managed Care, Certified (CSMC) - HFMA Healthcare Financial Management Association 1 Year preferred Or
• CRT-Specialist Physician Practice Management, Certified (CSPPM) - HFMA Healthcare Financial Management Association 1 Year preferred Or

Physical Demands

• Pallet to Waist (6\" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name Patient Registration Admin - Corporate

Employment Type Full time

Shift Day (United States of America)

Weekly Scheduled Hours 40

Hours of Work 40

Days Worked Monday through Friday

Weekend Frequency Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.