Mgr-Operations-U

Ameriprise Financial Services, LLC; Charlotte (NC); Hybrid; USD 87,000 - 131,000; Full time

Job summary

Ameriprise Financial Services, LLC is seeking an experienced operations leader to oversee the processing, service, and administration of complex processes. You will coach and develop the team to ensure timely, accurate daily execution while meeting compliance requirements.

The role emphasizes driving process improvements, managing risk, and collaborating across the organization. In-office collaboration is expected, with a balanced home-work arrangement where applicable.

Qualifications

• Education: High school or GED.
• Experience: 5-7 years of relevant experience.
• Extensive experience working in operations, processing or customer service team.
• Strong working knowledge of Operations processes, policies, techniques, and applicable regulations.
• Proven ability to work effectively with internal and external partners at all levels.
• Demonstrated people leadership experience.
• Strong communication skills, including ability to explain complex issues in an understandable manner.

Responsibilities

• Provide leadership and coaching to direct reports, including work direction and support on process, procedures and escalated issues.
• Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet quality metrics and regulatory requirements.
• Drive and implement process improvements to increase efficiency and effectiveness.
• Provide oversight of policies and procedures, ensuring documentation and reviews for compliance.
• Work with internal and external partners to identify and minimize risk.
• Lead and/or participate as a SME in projects and initiatives within Operations.

Skills

People leadership

Communication

Regulations knowledge

Operations processing

Team coaching

Education

Bachelor's degree or equivalent (4-years)

Job description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Provide leadership to team members accountable for the processing, service, and administration of multiple or complex processes within Operations. Provide coaching, development and support to team to ensure timely and accurate execution of daily functions, while meeting all compliance and regulatory requirements. Drive implementation of process improvements ensuring all processes and procedures are appropriately documented. Lead and/or participate in projects, serving as a subject matter expert as appropriate. Provide effective people leadership through effective coaching, feedback and sound performance management practices. Act as champion for the team and intervene on matters that create roadblocks to individual or organizational success. Set department initiatives and aligns and sets individual performance goals. Flexibility to occasionally work prior to market open, as dictated by the needs of the business.

Key Responsibilities

Provide leadership and coaching to direct reports, including providing work direction and support to team on process, procedures and escalated issues. Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet all accuracy, transactional processing, quality metrics and standards, and compliance and regulatory requirements. Drive and implement process improvements, proactively identifying and resolving business issues to improve efficiencies and increase operational effectiveness. Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements. Work with internal and external business partners to effectively identify and minimize risk. Lead and/or participate as a subject matter expert in projects and business driven initiatives within team and across Operations, as appropriate.

Required Qualifications

Education: High school or GED

Experience: 5-7 years of relevant experience.

• Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.

Extensive experience working in operations, processing or customer service team.

Strong working knowledge of Operations processes, policies, techniques, and applicable regulations.

Proven ability to work effectively with internal and external partners at all levels.

Demonstrated people leadership experience.

Strong communication skills, including ability to explain complex issues in an understandable manner.

Preferred Qualifications

Education: Bachelors degree or equivalent (4-years)

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated base salary for this role is $87,400.00 - 131,100.00/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business

CLEAR Clearing

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.