Team Lead - Operations

Ameriprise Financial; Minneapolis (MN); Hybrid; USD 62,000 - 86,000; Full time

Benefits offered by this job

Hybrid work model

In-office collaboration four days a wk

Job summary

Ameriprise Financial in Minneapolis is seeking a team lead to direct a client‑facing group, coaching staff and driving process improvements for advisors, clients, and relationship partners.

You will motivate your team, manage workloads, and support cross‑functional projects that enhance service quality, accuracy, and regulatory controls. This full‑time, hybrid role requires strong communication and a commitment to client success.

Qualifications

• Education: High School Diploma or GED.
• Experience: 3–5 years of relevant experience.
• Prior experience coaching or providing indirect leadership to others.
• Strong organizational and communication skills, including the ability to explain complex issues clearly.

Responsibilities

• Lead and coach direct reports, providing work direction on processing standards.
• Assist and coach in resolving complex service issues.
• Manage workload and guide prioritization to meet accuracy and transaction targets.
• Participate in cross-functional projects affecting risk and controls.
• Provide performance feedback to develop team and individual skills.
• Review exception trends and implement corrective actions.

Skills

Coaching

Leadership

Process improvement

Customer service

Education

High School Diploma or GED

Bachelor’s degree

Tools

None

Job description

Hybrid

Minneapolis, Minnesota

Full time

R26_4095

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

You will provide day-to-day work direction and leadership for direct reports to drive customer-focused, world-class service solutions for advisors, clients, and relationship partners. You will develop and motivate your team, lead the implementation of process improvements, and ensure the delivery of a high level of customer service. You may also support customer service initiatives and contribute to business-driven projects that enhance team performance and operational effectiveness.

Key Responsibilities

• -Lead and coach direct reports, provide work direction and support to team on process or procedures related to Cost Bais processing standards and techniques.
• -Assist and coach direct reports in resolving complex or high-priority service issues, or respond to and resolve such issues directly, as necessary.
• -Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy and transaction processing.
• -Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to risk and controls.
• -Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success
• -Review exception trends and implement corrective actions to improve quality and accuracy

Required Qualifications

• -Education: High School Diploma or GED.
• -Experience: 3-5 years of relevant experience.
• -Prior experience coaching or providing indirect leadership to others.
• -Strong organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner.

Preferred Qualifications

• -Bachelor’s degree or equivalent (4-years).
• -Previous direct leadership experience.
• -Experience with Ameriprise procedures and policies.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Base Pay Salary

The estimated base salary for this role is $62,300 - $85,700/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business

CLEAR Clearing

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years.

Through our businesses, Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities , we deliver advice, investment and protection solutions designed for long-term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation.

For you, that means the opportunity to build a meaningful career in a high-performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact.

As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers:

• Ameriprise Financial : Financial planning, advice and wealth management.
• Columbia Threadneedle Investments : Global asset management serving individual, institutional and corporate clients.
• RiverSource Insurance & Annuities : Products and solutions designed to help clients protect and grow their wealth.

Explore opportunities within each business and region below.

• Ameriprise US | Careers (https://www.ameriprise.com/careers)
• Ameriprise India | Careers
• Columbia Threadneedle Investments US | Careers (https://www.columbiathreadneedleus.com/investorspa/about/careers)
• Columbia Threadneedle Investments EMEA APAC | Careers
• RiverSource | Careers (https://www.riversource.com/your-career-at-riversource)

Can I check the status of my application?

Yes, you can check the status of your submitted application. To do so, you will need to log into the Candidate Homepage (https://ameriprise.wd5.myworkdayjobs.com/Ameriprise) with your username and password.

What information is required to apply for a job?

Requirements vary by position, state and/or region. Be prepared to provide work history, resume, and contact information at a minimum.