Mgr, Operations

GGP Services Inc.; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental and Vision beginning 1

401(k) Company matching

Career development programs

Generous paid time off

Parental leave

Wellness resources

Job summary

GGP Services Inc. seeks an Operations Manager to oversee cost‑effective operation, maintenance, and preservation of Christiana Mall assets.

You’ll support the Sr GM with physical operations, construction coordination, safety, and project management to meet business metrics. Responsibilities include managing capital/operating plans, tenant relationships, and vendor compliance while ensuring safety and regulatory requirements are met.

Qualifications

• High school diploma or GED required; bachelor’s preferred.
• 2+ years in shopping centers or equivalent management.
• 3+ years facilities operations or construction management.
• Strong knowledge of building systems (HVAC, electrical, plumbing).
• Proven leadership, project management, organizational and problem‑solving skills.
• Experience with budgeting, forecasting and financial analysis; strong communication.

Responsibilities

• Operate and maintain a well‑kept property to ensure a positive guest experience.
• Prepare multi‑year capital and operating expense plans and projects.
• Develop tenant relationships and ensure lease compliance and timely construction completion.
• Administer preventive maintenance programs and vendor contracts.
• Ensure safety systems are code compliant and reports are posted.
• Support sustainability efforts and monitor utility use and costs.
• Lead and develop direct reports while aligning with company policies.

Skills

Leadership

Project management

Financial analysis

Communication

IT tools

OHSA 30-hour

Education

Bachelor’s degree preferred

High School Diploma or GED Required

Tools

Microsoft Office

Microsoft Teams

JDEdwards

Proliance

Job description

Job Description

Location Christiana Mall - 132 Christiana Mall Business Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 95+ high-performing retail assets, encompassing over 95 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serve.

Position Summary

The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager assists the (Sr) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience
• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
• Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
• Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
• Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts
• Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
• Support the Safety, Health, and Environment program by incorporating GGP’s Life Saving Principles into your work planning and execution
• Support corporate sustainability efforts to reduce the property’s carbon footprint
• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
• Manage and develop direct reports while ensuring compliance with all company policies and procedures
• Partner with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
• Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
• Review and approve invoices for accuracy and monitor for timely payment
• Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets
• Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.
• Other duties as assigned

Qualifications

• High School Diploma or GED Required
• Bachelor’s degree preferred
• 2+ years of experience or training in shopping centers or equivalent management and leadership
• 3+ years of facilities operations or construction management preferred
• Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematics
• Strong leadership, interpersonal and relationship building skills
• Strong project management, organizational, and problem-solving skills
• Good working knowledge of financial analysis, budgeting, and forecasting
• Effective writing and communication skills to include supervise, train and direct teams
• Ability to adapt to changing work environment
• Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Proliance
• Recognized industry certification preferred OHSA General Industries 30-hour course preferred

Physical Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to do the following: The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in this work environment is usually moderate. The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.

Benefits

• Competitive compensation
• Medical, Dental and Vision beginning day 1
• 401(k) Company matching 401(k) Vests on Day 1
• Career development programs
• Charitable donation matching
• Generous paid time off (i.e., vacation, personal holidays, paid sick time)
• Paid Volunteer Hours
• Paid Parental Leave
• Family planning assistance including IVF, surrogacy, and adoption options
• Wellness and mental health resources
• Pet insurance offering
• Childcare Assistance
• Commuter benefits
• A culture based on our values of Act with Integrity, Build Mutual Trust, Take Initiative, and Win Together

Company Culture

A culture based on our values of Act with Integrity, Build Mutual Trust, Take Initiative, and Win Together

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

At GGP, we’re all about creating spaces that do more than just exist — they thrive. For over 70 years, we’ve been at the forefront of retail real estate, building destinations where brands and communities come together to make magic happen. With a portfolio of 95+ retail centers across 34 states, we’re proud to say that 50% of the U.S. population lives within an hour of a GGP destination. That’s not just reach — it’s impact. And it’s what drives us to keep innovating. We’re not your average landlords. We’re partners, collaborators, and champions of retail success. In a world where the retail landscape is changing faster than ever, we’re here to help brands stay ahead, grow stronger, and connect more deeply with their customers. At GGP, we don’t just manage real estate — we transform it into a retail advantage. Let’s build something extraordinary together.