Property Management Associate

GGP Services Inc.; South Portland (ME); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental and Vision beginning 1

401(k) Company matching

Career development programs

Volunteer hours

Parental leave

Wellness resources

Commuter benefits

Pet insurance

Childcare assistance

Job summary

GGP Services Inc. is seeking a Property Management Associate (PMA) to administer short-term revenue programs and oversee community-based initiatives.

The PMA will liaise across Mall Management, Business Development, Leasing, and Marketing to ensure cohesive operations. Key duties include administering specialty leasing deals, coordinating installation/removal of RMUs and displays, and ensuring merchant compliance with company guidelines.

Qualifications

• High School degree or GED required.
• 1–3 years shopping center or retail experience.
• Strong project management, organizational and interpersonal skills.
• Ability to analyze and interpret financial reports, budgets, contracts and legal documents.
• Adaptability to a dynamic work environment.
• Supervisory and coaching skills with ability to delegate tasks.
• Solid knowledge of Microsoft Office and Salesforce.

Responsibilities

• Administer revenue programs and specialty leasing deals; prepare deal sheets and packets in Salesforce.
• Coordinate merchant onboarding and ensure compliance with audit guidelines.
• Manage strategic partnerships deals and collateral.
• Serve as on-site contact for business development; resolve issues with GM and BD.
• Educate merchants on rent collection; verify payments and track AR.
• Oversee marketing, community programming, and events; maintain directories and digital content.

Skills

Project management

Organizational skills

Interpersonal skills

Financial analysis

Retail experience

Customer service

Microsoft Office

Salesforce

Education

High School degree or GED

Associate's or Bachelor's degree preferred

Tools

Salesforce

JDEdwards

Microsoft Office

Microsoft Teams

Job description

Location

The Maine Mall - 364 Maine Mall Road Business Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 95+ high-performing retail assets, encompassing over 95 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serve

Job Description

Position Summary The Property Management Associate (PMA) administers the property's short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations. The PMA serves as a liaison across multiple functions including but not limited to Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing.

Responsibilities

• Revenue Administration
• Administer specialty leasing (retail merchandising units and kiosks) deals; prepare deal sheets & packets within Salesforce, facilitate license agreement execution, complete merchant on-boarding process, and maintain merchant files to comply with audit guidelines
• Administer strategic partnership deals including obtaining collateral, coordinating installation and removal per contracted term
• Serve as primary on-site contact for business development program; resolve complaints and communicate any issues to the GM and appropriate Business Development contact
• Ensure merchants adhere to company guidelines and visual standards
• Screen, prospect, and route business development (specialty leasing and strategic partnerships) leads to appropriate representative
• Participate in specialty leasing site visits with prospective merchants as requested
• Identify appropriate merchant placement based upon available space inventory & building code requirements
• Coordinate merchant opening and closing logistics with operations and security; coordinate install and removal of RMUs, banners, signage, and advertisements
• Work with Tenant Coordination to obtain approved drawings and municipality permits for new kiosks
• Provide proof of performance for national and local advertising deals and activations as requested
• Post and maintain collateral, coordinate installation and removal per contracted terms
• Educate merchants on rent collection system, verify payments, follow-up and collect Accounts Receivable as needed
• Collect and track specialty leasing merchant sales; calculate and bill overage & breakpoints
• Administer storage rental program, which includes negotiating new and renewal agreements, tracking occupancy, and other related activity
• Oversee merchant Insurance Program which includes, but not limited to, signing up qualifying new and existing merchants, ensuring Certificates of Insurance are current
• Oversee Holiday photo set operator/vendor, including but not limited to, being the main point of contact, coordinating set install, monitoring daily operations, tracking sales, and coordinating set removal
• Deliver violation letters and/or action notices as approved by GM and Business Development
• At the discretion of leadership, may be required to participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may include being on call, or on-site when appropriate. The on-site requirements of the MOD will be determined and approved by leadership.
• Marketing, Community, Customer Experience
• Implement portfolio-wide and community programming and events
• Secure retailer participation for events (sampling, demos, offers, displays, etc.), execute event implementation, collect results and highlights, and submit Community Event Tracker
• Maintain property social media account and website, including but not limited to updates and responses
• Submit local content for digital screens
• Coordinate installation of barricade graphics and/or window displays for vacant spaces
• Administer in-mall directories to include store listing updates.
• Monitor content and operations of directories, digital signage, and banner program to ensure no operational issues
• Miscellaneous Other duties as assigned

Qualifications

• High School degree or GED required; Associate's or Bachelor's degree preferred
• 1-3 years shopping center or retail experience
• Strong project management, organizational skills, and interpersonal skills with attention to detail
• Ability to analyze and interpret financial reports, budgets, contracts, and legal documents
• Ability to adapt to a dynamic work environment
• Supervisory and coaching skills with ability to delegate tasks
• Demonstrate effective conflict resolution and customer service skills for interaction with merchants, customers, and co-workers
• Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Salesforce

Core Competencies

• Nimble Learning
• Collaborates
• Drives Results
• Customer Focus
• Business Insight
• Organizational Savvy

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following: The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee occasionally required to stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in this work environment is usually moderate.

Benefit Information

• Competitive compensation
• Medical, Dental and Vision beginning day 1
• 401(k) Company matching 401(k) Vests on Day 1
• Career development programs
• Charitable donation matching
• Generous paid time off (i.e., vacation, personal holidays, paid sick time)
• Paid Volunteer Hours
• Paid Parental Leave
• Family planning assistance including IVF, surrogacy, and adoption options
• Wellness and mental health resources
• Pet insurance offering
• Childcare Assistance
• Commuter benefits

Compensation

Salary type: Non-Exempt Pay Frequency: Bi-weekly Hourly Pay Range: $24.03 – $33.65 Annual Bonus Eligibility: 10%

Equal Opportunity Statement

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

Company Culture

At GGP, we’re all about creating spaces that do more than just exist — they thrive. For over 70 years, we’ve been at the forefront of retail real estate, building destinations where brands and communities come together to make magic happen. With a portfolio of 95+ retail centers across 34 states, we’re proud to say that 61% of the U.S. population lives within an hour of a GGP destination. That’s not just reach — it’s impact. And it’s what drives us to keep innovating. We’re not your average landlords. We’re partners, collaborators, and champions of retail success. In a world where the retail landscape is changing faster than ever, we’re here to help brands stay ahead, grow stronger, and connect more deeply with their customers. At GGP, we don’t just manage real estate — we transform it into a retail advantage. Let’s build something extraordinary together.