Mgr Housekeeping (H04)

IHG Hotels; Washington; On-site; USD 81,000 - 92,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts is seeking an Executive Housekeeper to lead housekeeping and laundry operations, ensuring guests receive memorable experiences. You will coach a team, manage supplies, and uphold safety and sustainability standards.

The role involves budgeting, handling VIP requests, and supporting deep cleaning while maintaining compliance with laws. Excellent communication and local language skills are essential.

Qualifications

• Bachelor's Degree or higher in hospitality or related field.
• 3+ years total experience in catering or related field.
• Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience.
• Must speak local language(s).

Responsibilities

• Manage, coach, and develop a team focused on exceptional housekeeping and laundry standards.
• Maintain and order supplies and equipment while minimising waste in support of green initiatives.
• Refine and prepare budgets to maximise profitability.
• Address guest requests for VIPs, repeat visitors and VIP Club members.
• Assist with deep cleaning projects and busy periods as needed.
• Educate all team members on compliance with federal, state, and local laws and safety standards.

Skills

Communication

Interpersonal skills

Business language

Tools acumen

Local language proficiency

Education

Bachelor's degree in hospitality or related field

Tools

Budgeting software

Job description

Every room has to be perfect. We're searching for the right Executive Housekeeper to make sure our standards never slip - managing all aspects of our housekeeping and laundry operations to deliver memorable and unique guest experiences. With every single stay.

A little taste of your day-to-day:

• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards
• Maintaining and ordering supplies and equipment - while minimising waste - in support of our green initiatives
• Helping to refine and prepare budgets that help us maximise profitability
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members
• Assisting with deep cleaning projects and occasionally assisting your team during busy periods
• Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards

What We need from you:

• Excellent communication and strong interpersonal strong skills
• Business language and tools acumen
• Bachelor's Degree/higher education qualification/equivalent in hospitality or related field
• 3+ years total experience in a catering setting or related field
• Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience
• Must speak local language(s)
• Position may have additional qualifications per brand standard

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and throughour myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

$81k to $92k is the salary range for this role. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.