Mgr Housekeeping (H04)

VN - Seattle Downtown - Lake Union (SEASW); Seattle (WA); On-site; USD 81,000 - 92,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training opportunities

Paid time off

Medical/dental/vision insurance

401k

Bonus pay eligibility

Job summary

IHG Hotels & Resorts is seeking an Executive Housekeeper in Seattle, WA to lead housekeeping and laundry operations, ensuring top quality service and guest satisfaction. You will manage a team, control supplies, assist with budgets, and respond to guest VIP requests while maintaining compliance and sustainability standards.

The role requires 3+ years in catering or related field and supervisory experience, with excellent communication and local language skills.

Qualifications

• Excellent communication and interpersonal skills.
• Business language and tools acumen.
• Bachelor's Degree in hospitality or related field.
• 3+ years total experience in a catering setting or related field.
• Direct supervisory experience over a sales/catering team, or equivalent.
• Must speak local language(s).

Responsibilities

• Manage, coach, and develop a team in housekeeping and laundry.
• Maintain and order supplies and equipment while minimising waste for green initiatives.
• Assist in budgeting to maximise profitability.
• Address guest requests including VIPs and Club members.
• Support deep cleaning projects and busy periods.
• Educate team on compliance with laws and safety standards.

Skills

Communication

Interpersonal skills

Business language

Local language proficiency

Leadership/supervision

Catering experience

Education

Bachelor's degree in hospitality

Tools

Operational tools

Job description

Every room has to be perfect. We’re searching for the right Executive Housekeeper to make sure our standards never slip – managing all aspects of our housekeeping and laundry operations to deliver memorable and unique guest experiences. With every single stay.

A little taste of your day-to-day:

• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards
• Maintaining and ordering supplies and equipment – while minimising waste – in support of our green initiatives
• Helping to refine and prepare budgets that help us maximise profitability
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members
• Assisting with deep cleaning projects and occasionally assisting your team during busy periods
• Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards

What We need from you:

• Excellent communication and strong interpersonal strong skills
• Business language and tools acumen
• Bachelor's Degree/higher education qualification/equivalent in hospitality or related field
• 3+ years total experience in a catering setting or related field
• Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience
• Must speak local language(s)
• Position may have additional qualifications per brand standard

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

$81k to $92k is the salary range for this role. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.