Mgr, Field Service

Lam Research; Manassas (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Lam Research is seeking a Customer Support Supervisor to coordinate technical and administrative support at client sites, ensuring timely maintenance and upgrades. You will lead a team, maintain records, and communicate with design management to resolve issues and drive continuous improvement.

The role supports a hybrid work model with on-site and remote elements, and offers exposure to Lam’s premier customer support lifecycle across critical equipment and processes.

Qualifications

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.

Responsibilities

• Directs coordination of technical and administrative support activities at client sites, including installation, repair, preventive maintenance and upgrades.
• Maintains records and systems; schedules personnel responding to critical situations.
• Communicates with design management and specialists to resolve problems and drive efficient operations.

Skills

Leadership

Customer support

Education

Bachelor's degree or equivalent with 4-6 years of supervisory experience

Job description

The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

What You’ll Do

Who we’re looking for

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.

Preferred Qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.