Mgr, Field Service

Lam Research Corporation; Manassas (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

On-site collaboration

Job summary

Lam Research Corporation’s Customer Support group enables premier service throughout the lifecycle of critical equipment and processes. The role coordinates technical and administrative activities, including installation, repair, preventive maintenance, and upgrades, at client sites, while schedules and staffing respond to critical incidents and escalations.

Lam emphasizes inclusive, value-driven work culture with On-site Flex and Virtual Flex roles, combining on-site collaboration with remote

Qualifications

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.

Responsibilities

• Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
• Schedules personnel responding to critical situations.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
• Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Education

Bachelor's degree or equivalent

Job description

The group you’ll be a part ofThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.The impact you’ll makeDirects the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.What you’ll doWho we’re looking forBachelor's degree or equivalent with 4-6 years of supervisory experience.Preferred qualificationsOur commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.