Mgr, Field Process

Lam Research; Austin (TX); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Lam Research in Austin, TX seeks a supervisory Customer Support Manager to lead the technical support teams responsible for diagnosing, troubleshooting, and repairing complex equipment and software systems for our installed base. This role emphasizes strong leadership of field engineers, technicians, and support specialists to maintain premier service quality.

You will coordinate with design engineering and software teams on reliability and maintenance, ensure engineers are trained on upgrades,

Qualifications

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.

Responsibilities

• Oversees the technical support of company customers by field engineers, technicians, and support specialists; diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, software systems, or networking systems.
• Supervises engineers and ensures they stay current with upgrades and new releases; maintains communication with design engineering and software development on design, reliability and maintenance issues.
• May be involved in customer installation and training programs; selects, develops, and evaluates personnel to ensure efficient operation of the function.

Skills

Supervisory experience

Education

Bachelor's degree or equivalent

Job description

The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

The impact you'll make

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Who we're looking for

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.