Mgr, Field Service

Lam Research Corporation; City of Albany (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

On-site Flex

Virtual Flex

Remote work options

Job summary

Lam Research Corporation is seeking a qualified supervisor to lead and coordinate technical and administrative support activities at client sites, including installation, repair, preventive maintenance and engineering change upgrades. In this role you will schedule personnel, maintain records, and liaise with design management to resolve problems and drive efficient operation of the function.

A Bachelor's degree with 4–6 years of supervisory experience is required, with Lam offering On-site Flex

Qualifications

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.
• Experience coordinating technical and administrative support activities.

Responsibilities

• Directs the coordination of technical and administrative support activities at client sites (installation, repair, preventive maintenance, engineering changes).
• Schedules personnel for critical situations and maintains records and systems.
• Communicates with design management and specialists to resolve problems or escalate to design.

Skills

Supervisory experience

Education

Bachelor's degree or equivalent

Job description

The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you'll make

Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Who we're looking for

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ('Lam' or the 'Company') is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.