MGR - ASSESSMENT/REFERRAL (BH)

Universal Health Services; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Growth opportunities

Competitive compensation

Medical, Dental, Vision, and Rx plan

401k with company match

Generous Paid Time Off

Job summary

Lakeside Behavioral Health System in Memphis is seeking a NARC Manager to oversee the Needs Assessment and Referral Center. You will direct day-to-day operations, assign staff, and ensure timely, appropriate referrals.

You will conduct telephonic and in-person assessments, coordinate intake, and maintain quality assurance through documentation and data analysis. The role requires a Master’s degree in Counseling or related field with crisis experience; supervisory experience is preferred.

Qualifications

• Master’s degree in Counseling, Psychology or Human Services field with crisis experience.
• Prior intake, assessment, admission and crisis intervention experience with psychiatric populations.
• Supervisory experience preferred.

Responsibilities

• Direct day-to-day operation of the NARC and ensure prompt response to patient needs.
• Assign responsibilities and maintain department logs for quality assurance.
• Coordinate referral and intake process; determine level of care and communicate with stakeholders.
• Analyze departmental performance data and assist leadership with operations.

Skills

Crisis intervention

Staff supervision

Intake coordination

Data analysis

Education

Master’s degree in Counseling/Psychology/Human Services

Tools

Crisis assessment tools

Admission systems

PBX / phone system

Job description

Responsibilities

Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working at Lakeside and we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement, tuition assistance, and paid time off.

Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid‑South region. The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States. We are located on a serene 37-acre campus in northeast Shelby County, serving as the setting for the treatment for children, adolescents, young adults, adults and seniors. Lakeside’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illness and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

JOB SUMMARY:

The NARC Manager directs and manages the day‑to‑day operation of the Needs Assessment and Referral Center, ensuring prospective service recipients' linkage to appropriate resources or care providers. The NARC Manager assigns responsibilities to assure prompt response to patient needs, reviews and maintains all documents and departmental logs and insure quality assurance. The NARC Manager performs NARC Counselor responsibilities while managing the department and provides telephonic and in person assessments and, initial contact with referral sources and potential patients, coordinates the referral and intake process, determines appropriate level of care and maintains communication with referral sources, families, patients and unit staff. The NARC Manager collects and analyzes data related to departmental performance indicators. The NARC Manager assists the Director and the Assistant Director in all day‑to‑day operations while assisting the department with NOC responsibilities and meeting the needs of the department.

This opportunity provides the following:

• UHS is a challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan for full‑time and part‑time positions
• 401k plan with company match for full‑time and part‑time positions
• Generous Paid Time Off

Qualifications

JOB SPECIFICATIONS:

To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description. The specifications listed below are representative of the knowledge, skill, and ability to meet the minimum requirements for this position. Staff must demonstrate knowledge and skill in provision of services to varied populations including adults, dually diagnosed patients, children, adolescents and geriatrics in all levels of care.

Education:

Master’s degree in Counseling, Psychology or Human Services field, with at least two years crisis experience, licensed preferred.

Experience:

Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting. Supervisory experience preferred.

Licensure/Certification:

N/A

Knowledge:

Prefer knowledge of hospital admissions functions, psychological assessment and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

Supervision Received:

NARC Director

Supervision Exercised:

NARC Shift Coordinators, NARC Assessors, Call Center Specialists, PBX

Environmental Conditions:

Works in general office environment and hospital units/programs. Exposure to psychiatric patients who may exhibit violent/aggressive behavior. Potential for exposure to communicable diseases, blood/body fluids and other hazardous waste. General hospital environment.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since our inception into an esteemed Fortune 500 corporation, our annual revenues during 2025 were approximately $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™; and in 2025, ranked #271 on the Fortune 500; and was #355 among U.S. companies on Forbes Global 2000 World’s Largest Public Companies.

Our operating philosophy is as effective today as it was upon the Company’s founding in 1979, enabling us to provide compassionate care to our patients and their loved ones. Our strategy includes building or acquiring high‑quality hospitals in rapidly growing markets, investing in the people and equipment needed to allow each facility to thrive, and becoming the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and through its subsidiaries operates 29 inpatient acute care facilities, 346 inpatient behavioral health facilities and 168 outpatient and other facilities, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. It acts as the advisor to Universal Health Realty Income Trust, a real estate investment trust (NYSE: UHT). For additional information, visit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.