Poker Shift Manager - Aria

MGM Resorts International; Las Vegas (NV); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Wellness incentive programs

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development & community/6

Job summary

MGM Resorts International is hiring a Poker Shift Manager for Aria in Las Vegas. You will lead daily poker room operations, support your team, resolve guest concerns, and ensure exceptional service while upholding compliance standards.

Proficiency in Bravo Poker software is essential for coordinating tournaments. The ideal candidate is 21+, with 2+ years of relevant experience and a bachelor’s degree or equivalent experience.

Qualifications

• Must be 21 years of age or older.
• Bachelor’s degree or equivalent experience required.
• 2+ years of relevant experience in gaming or hospitality environment preferred.

Responsibilities

• Oversee daily Poker Room operations and ensure smooth table and tournament activity.
• Lead and develop the poker team, enforce policies, and maintain guest service standards.
• Monitor compliance with Gaming Control Board regulations and Title 31 requirements.
• Coordinate and manage poker tournaments using Bravo Poker software.
• Handle guest concerns and escalate issues to Poker Manager when needed.

Skills

Leadership

Team management

Customer service

Regulatory compliance

Bravo experience

Education

Bachelor’s degree or equivalent experience

Tools

Bravo Poker software

Job description

Poker Shift Manager - Aria### Poker Shift Manager - AriaApply: Property - Aria: Full time: Posted Yesterday: 281103Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**As a Poker Shift Manager, you play a key role in fostering a smooth, professional, and welcoming environment for both guests and team members. You’ll lead daily Poker Room operations, support your team, resolve guest concerns, and ensure exceptional service while upholding compliance standards and overseeing tournament activities. Proficiency in Bravo Poker software is essential, including the ability to utilize Bravo to coordinate and manage poker tournaments.**THE DAY-TO-DAY:*** Operate all aspects of Bravo Poker Software and assist in managing the day-to-day operations of the Poker Room by ensuring efficiency through consistent enforcement of company policies, adherence to standard operating procedures, and application of sound management practices.* Ensure efficient operations that maintain a professional, friendly, and courteous atmosphere that provide guests with exceptional gaming experiences, and foster a work environment that encourages teamwork, recognition, performance feedback, and employee satisfaction* Ensure quality hiring, training, and succession planning aligned with the company’s diversity commitment, maintain compliance with policies and legal requirements, and uphold the company’s status quo third party representation philosophy* Oversee assigned shifts to ensure operational compliance with Gaming Control Board regulations and Title 31 requirements, while maintaining the confidentiality of all company documents and records within your area of responsibility* Ensure the execution of games are within compliance of state and property regulations and policies and Inform Surveillance and Gaming Control Agency agents if tampering or cheating is suspected* Monitor activity at Poker tables to include seating issues, game decisions, guest disputes, and suspicious activity and escalate to Poker Manager if necessary, notifying a supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft* Facilitate Poker Cage transactions* Review all Poker Room advertisements for accuracy, and assure they are prepared in a timely fashion.* Input player information into Patron Management software, verify guest play time and issue comps**THE IDEAL CANDIDATE:*** Must be a minimum of 21 years of age* Has a bachelor’s degree or equivalent experience* 2+ years of prior relevant experience required**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10223 Are you ready to **JOIN THE SHOW**? Apply today!### About UsAt MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.