MGM Rewards Manager - Bellagio

MGM Resorts International; United States; Vor Ort; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Wellness incentive programs

Hotel/food & beverage discounts

Free employee meals

Free parking

Health & Income Protection

Zusammenfassung

MGM Resorts International in Las Vegas seeks a skilled Players Club Manager to oversee guest-experience program development, execution, and sustainability. This role collaborates with property teams to enhance service and program delivery.

The ideal candidate holds a hospitality/management degree and 2+ years in a gaming or slot-operations leadership role, with flexibility for varied shifts including weekends and holidays.

Qualifikationen

• Bachelor's degree in hospitality, management, or related field.
• 2+ years of managerial or supervisory experience in Slot Operations or a gaming environment.
• Ability to work varied shifts, including weekends and holidays.

Aufgaben

• Strategize with management to meet department, property and corporate goals through KPI analysis.
• Analyze data and adjust strategy to improve guest experience via new programs and technology.
• Develop and implement programs to boost employee engagement and guest service.
• Promote a work environment focused on service, teamwork, recognition, and succession planning.
• Review and update departmental policies to stay current.

Kenntnisse

People management

Customer service

Strategic thinking

Ausbildung

Bachelor's degree in hospitality/management

Jobbeschreibung

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Players Club Manager oversees and coordinates the development, execution, and sustainability of program improvement initiatives in support of the properties’ overall guest experience strategy. This role will respond and proactively identify needs and issues, develop recommendations, and manage the implementation of solutions with property operating teams to enhance the delivery of programs and improve the guest experience. All duties are to be performed in accordance with departmental and property policies and procedures.

THE DAY-TO-DAY:

• Strategize with management to meet all department, property and corporate goals and financial initiatives through the analysis of KPIs
• Analyze data and make necessary adjustments to current strategy to improve guest experience through research, development, evaluation, and implementation of new programs, services, products, and technology to maintain competitive position in the market
• Develops and implements programs to increase and improve employee engagement and guest service and aligns with all property and company goals
• Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s commitment to engagement, purpose, and respect
• Regularly reviews and updates departmental policies and procedures to ensure practices are relevant and up to date

THE IDEAL CANDIDATE:

• Bachelor’s Degree in hospitality, management, or related field required
• 2+ Years of prior relevant experience as a manager or supervisor role in Slot Operations or a gaming environment required
• Ability to work varied shifts, including weekends and holidays required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community