MGH Unit Coordinator | Cardiac Surgical Stepdown Unit

Davita Inc.; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking administrative support staff to assist with patient flow management and clerical duties in an inpatient unit. This role requires strong communication skills, proficiency in office procedures, and the ability to manage confidential patient information effectively.

Qualifications

• 2-3 years of administrative support experience required.
• High School Diploma or Associate's Degree preferred.
• Proficient in MS Office.

Responsibilities

• Provide administrative support to unit-based clinicians and staff.
• Manage patient flow including communication regarding admissions, discharges, and transfers.
• Schedule consultations and tests for patients.

Skills

Proficiency with office procedures

Strong interpersonal skills

Strong verbal & written communication skills

Ability to manage time

Familiarity with medical terminology

Education

High School Diploma or Equivalent

Associate's Degree in Related Field of Study

Tools

MS Office

Job description

Summary
Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.
This position does not require Patient Care.
Essential Functions*
* Performs clerical and other duties to assist in the general administration of the floor or unit.
* Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
* Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
* Schedules consultations, tests, procedures, and patient transport to other departments.
* Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
* Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
* May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.

Education
High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Experience
administrative support experience 2-3 years required

Knowledge, Skills and Abilities*
* Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
* Proficiency in MS Office.
* Ability to proofread and edit written documents.
* Ability to use phone system.
* Managing one's own time and the time of others.
* Strong verbal & written communication skills.
* Strong interpersonal, written and oral skills.
* Ability to use standard office equipment.
* Familiarity with medical terminology.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.