MGH Unit Coordinator | Cardiac Arrhythmia Stepdown unit

Davita Inc.; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking an Administrative Support Specialist to assist with patient flow and provide clerical support in a busy inpatient environment. The role includes managing communications, scheduling, and organization tasks, ensuring timely and effective patient throughput. Ideal candidates should possess strong communication skills, a high school diploma (or equivalent), and administrative support experience.

Qualifications

• 2-3 years of administrative support experience required.
• Familiarity with medical terminology preferred.
• Unit Coordinator Certification preferred.

Responsibilities

• Provides administrative support and liaison for clinicians and patients.
• Schedules consultations, transports, and manages information.
• Greets and interacts with patients and families professionally.

Skills

Office procedures

MS Office

Communication

Interpersonal skills

Time management

Education

High School Diploma or Equivalent

Associate's Degree in Related Field

Job description

Summary
Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.
This position does not require Patient Care.
Essential Functions*
* Performs clerical and other duties to assist in the general administration of the floor or unit.
* Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
* Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
* Schedules consultations, tests, procedures, and patient transport to other departments.
* Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
* Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
* May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.

Education
High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. preferred
Experience
administrative support experience 2-3 years required
Knowledge, Skills and Abilities
- Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
- Proficiency in MS Office.
- Ability to proofread and edit written documents.
- Ability to use phone system.
- Managing one's own time and the time of others.
- Strong verbal & written communication skills.
- Strong interpersonal, written and oral skills.
- Ability to use standard office equipment.
- Familiarity with medical terminology.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.