MGH Security Officer

North Memorial Health; Minneapolis, Saint Paul (MN, MN); On-site; USD 3,044,000 - 4,258,000; Full time

Benefits offered by this job

Health insurance

401k match

PTO

Adoption reimbursement

Child care discount

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health is seeking a Security Officer for Maple Grove Hospital, on-site, with a day/evening/night shift pattern. The role supports a non-profit system recognized for trauma and emergency services.

The position requires a high school diploma, 3+ years of customer service, and de-escalation skills, with on-site responsibilities and a non-exempt status. Benefits include health coverage, 401k or pension, PTO, tuition reimbursement, child care discounts, and fitness center access.

Qualifications

• 3+ years in direct customer service with conflict resolution.
• 2+ years in direct patient contact in a Level I trauma/emergency setting.
• 1+ years of law enforcement or military experience preferred.

Responsibilities

• Provide a safe environment for customers, visitors, and staff.
• Maintain quality, safety, and infection control standards.
• Read, write, and speak English effectively; operate basic computer systems.

Skills

Customer service

Conflict resolution

De-escalation

English language

Basic computer skills

Education

High School Diploma or GED

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Security Officer is responsible for providing a safe and secure environment for customers, visitors, team members and medical staff. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Education

• High School Diploma or equivalent (GED) required.
• Post-secondary education in security, law enforcement, or criminal justice program preferred

Experience

• 3+ years providing direct customer service utilizing conflict resolution skills on a daily basis.
• 2+ years having direct patient contact in a level I trauma center in an emergency department setting.
• 2+ years demonstrated ability to de-escalate conflict in a positive manner.
• 1+ years of law enforcement and/or military experience, with confrontational situations preferred.

Special Knowledge, Skills And Abilities Required

• Ability to build and sustain positive working relationships in the organization.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.
• Basic computer knowledge required.

Licensure/Certification

• Current American Heart Association BLS certification or completion within 3 months of hire

Work Group: Maple Grove Non Contract

Hours per two week pay period: 56

Shift: Day/Evening/Night 8 & 12 hours

Weekend Requirement: Every Other Weekend

Schedule:

Week 1

Monday: 2 PM to 10 PM

Tuesday: 2 PM to 10 PM

Week 2

Monday: 2 PM to 10 PM

Wednesday: 2 PM to 10 PM

Saturday: 6 AM to 6 PM

Sunday: 6 AM to 6 PM

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: S15 ($22.09 - $30.91), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position