MGH Endoscopy Clinic / Practice Assistant Senior

massgeneralbrigham; Boston (MA); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking an Administrative Assistant to support clinical service operations at 15 Parkman Street. You will perform a mix of administrative and clerical duties, including scheduling, check-in/out, billing processing, and acting as a Super User for key practice systems.

The role requires strong MS Office skills, 3–5 years of office experience, and the ability to manage multiple tasks in a fast-paced environment. Hybrid work arrangement available.

Qualifications

• High School Diploma or equivalent required.
• Office experience 3–5 years required.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) preferred.

Responsibilities

• Perform routine administrative duties for a clinical service or physician practice.
• Make patient appointments and manage appointment records.
• Process patient billing forms and scan documents to patient records/LMR.
• Serve as 'Super User' for scheduling, registration, and billing systems.
• Provide training to others in scheduling and billing areas.
• Oversee daily activities of practice staff with Supervisor.
• Handle co-payments and triage provider questions and messages.

Skills

MS Office proficiency

Outlook

Word

Excel

PowerPoint

Time management

Communication

Proofreading

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Scheduling system

Registration system

Billing system

Phone system

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• -Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
• -Process patient billing forms and scan documents to patient medical records/LMR.
• -Acts as "Super User" for scheduling, registration, and billing systems.
• -Provides assistance and training to others in these areas.
• -May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
• -Provides functional guidance to Office and Practice Assistants.
• -In conjunction with the Supervisor, oversees the daily activities of practice staff.
• -May be required to accept co-payments.
• -Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

Office experience 3-5 years required

Knowledge, Skills and Abilities

• - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.
• - Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• - Managing one's own time and the time of others.
• - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• - Ability to proofread and edit written documents.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensa