MG Patient Service Specialist

Brown University Health; United States; Vor Ort; USD 25.000 - 41.000; Vollzeit

Zusammenfassung

Brown University Health—BHMG is seeking a Patient Service Specialist to join the administration team in a front-line role at our Dartmouth, MA location. You will handle calls, patient check-ins, scheduling, insurance verification, and routine EMR data entry with a focus on patient confidentiality.

The position requires strong customer service, clear communication, and the ability to work independently across multiple BHMG practices. M-F daytime shifts and location flexibility are expected.

Qualifikationen

• 1–3 years of medical assistant experience preferred.
• Strong customer service excellence required.
• Excellent communication and interpersonal skills required.
• EMR experience preferred (Athena a plus).
• Experience with MS Office (Word, Excel, Outlook) preferred.

Aufgaben

• Answers calls and routes telephone calls; takes messages and forwards information to the appropriate physician/staff.
• Provides high level of customer service to all patients of the practice.
• Creates patient cases and documents calls/messages in EPIC.
• Schedules patient appointments and testing.
• Registers patients in EMR and verifies demographics and insurance information; conducts eligibility checks.
• Collects insurance co-pays and prior balances from patients.
• Follows scheduling notes and directs schedules across BHMG practices.
• Performs pre-visit planning including insurance eligibility checks.
• Obtains prior authorizations and referrals as needed.
• Performs outreach to patient groups for care and quality initiatives; schedules specialty appointments/tests.
• Performs EMR data entry and bucket tasks as directed.
• Informs manager of administrative supply needs; assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Handles assigned revenue cycle buckets as directed.
• Able to work independently with minimal supervision.
• Adheres to SMG policies; maintains patient confidentiality.

Kenntnisse

Medical assistant experience

Customer service excellence

Communication skills

EMR experience

MS Office

Ausbildung

High school diploma

Medical assistant program

Tools

Athena EMR

EPIC EMR

Microsoft Office

Jobbeschreibung

SUMMARY

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email. This position requires coverage flexibility with shifts and location.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

core Success Factors

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into EPIC.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co-pays from patients including any prior balances.
• Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
• Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Responsible to inform manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to SMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

REQUIRED QUALIFICATIONS

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred

EDUCATION

• High School Diploma or equivalent required.
• Education from approved medical assistant program or equivalent preferred.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Hawthorn Medical Associates-NDartmouth-535 Faunce Corner Rd - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747
Work Type: M-F
Work Shift: Day
Daily Hours: 8 hours
Driving Required: No