MG Patient Service Specialist

Brown-University-Health-1; North Dartmouth (MA); On-site; USD 42,000 - 55,000; Full time

Job summary

Brown University Health is seeking a Patient Service Specialist to join the BHMG physician practice front desk in North Dartmouth, MA. You will greet patients, answer calls, schedule appointments, verify insurance, and handle in‑person and email inquiries with professionalism.

You will document interactions in EPIC, perform insurance eligibility checks, collect co‑pays, handle authorizations/referrals, and protect patient confidentiality while delivering high‑quality customer service.

Qualifications

• 1–3 years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Responsibilities

• Answers calls and routes telephone calls appropriately; takes messages and follows through.
• Provides a high level of customer service to patients.
• Creates patient cases and documents telephone calls and messages into EPIC.
• Schedules patient appointments and testing as requested.
• Registers patients in EMR and verifies demographics and insurance information.
• Conducts eligibility checks to ensure accurate insurance data.
• Collects insurance co-pays and handles any prior balances.
• Follows scheduling notes and directs schedules in BHMG practices.
• Performs pre-visit planning and runs insurance eligibility.
• Obtains prior authorizations and/or insurance referrals as needed.
• Outreach to patient groups for care and quality initiatives; schedules specialty appointments.
• Performs work in EMR buckets as directed.
• Informs manager of supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Works on assigned revenue cycle buckets as directed.
• Able to work independently with little supervision.
• Adheres to BHMG policies and patient confidentiality.
• Performs other duties as requested.

Skills

Customer service

Communication skills

Interpersonal skills

EMR experience

Athena EMR

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Medical assistant program or equivalent

Tools

EPIC EMR

Athena EMR

Job description

SUMMARY

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in‑person, over the phone, or via email. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES

• Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into EPIC.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co‑pays from patients including any prior balances.
• Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
• Performs pre‑visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Responsible to inform manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to BHMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

REQUIRED QUALIFICATIONS

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION

High School Diploma or equivalent required. Education from approved medical assistant program or equivalent preferred.

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

531 Faunce Corner Road - 531 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type

8am to 5PM

Work Shift

Day

Daily Hours

8 hours

Driving Required

No