MG Medical Assistant

Brown-University-Health-1; North Dartmouth (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Medical Assistant I to join the HMG physician practice. You will function as part of the clinical team, complete daily operations, and maintain a professional, positive demeanor with patients in person, by phone, and by email.

Responsibilities include rooming patients, taking vital signs and entering data into the EMR, obtaining consent, assisting with procedures and vaccines, managing scheduling and testing, and supporting care coordination initiatives

Qualifications

• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR preferred (Athena preferred but not required).
• Experience with Microsoft Office (Word, Excel, Outlook) preferred.
• High School Diploma or equivalent required.
• Education from approved medical assistant program or equivalent.
• One to three years as a medical assistant preferred.

Responsibilities

• Assist providers in delivering world-class care to patients.
• Provide high level customer service to patients.
• Room patients and prepare for provider visits.
• Take vital signs and record accurately in EMR.
• Record patient history, chief complaint and pharmacy information in EMR.
• Obtain required consents and complete forms for visits.
• Perform in-office testing and EKGs as needed; assist with procedures.
• Label specimens per policy; chaperone providers as required.
• Administer vaccines and medications as ordered; follow policies.
• Follow workflows for TCM/CCM/RPM where active.
• Stock rooms and monitor supply expiration dates.
• Monitor vaccine/refrigerator temperatures.
• Answer, triage and route incoming calls as needed.
• Schedule visits and tests; coordinate outreach and testing.
• Inform manager of supply needs and assist with ordering.
• Obtain prior authorizations and referrals as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Medical Assistant program or equivalent

Tools

EMR (Athena)

Microsoft Office (Word, Excel, Outlook)

Job description

SUMMARY

This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in theHMGphysician practice. The Medical Assistant I must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES

• Works closely with providers to assist in delivering world class care to patients.
• Provides a high level of customer service to all new and existing patients of the practice.
• Rooms patient and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Records patient history, chief complaint, pharmacy information, prescription list, etc into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in office testing and EKGs as needed. Required to perform controls on certain in-office tests.
• Assists provider with in-office medical procedures.
• Properly labels all specimens, adhering to HMG policy.
• Chaperones Providers as required
• Administers vaccines and medications as ordered by provider, adhering toHMG policies.
• Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.
• Stocks rooms and monitors expiration dates of exam room supplies.
• Monitors and logs medication/vaccine refrigerator temperatures.
• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Follows schedulingrules and direct schedules patient visits in other HMG practices.
• Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.
• Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.
• Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.
• Responsible to inform manager of clinical supply needs or assists with ordering.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Works assigned clinical buckets timely.
• Must be able to work independently with little supervision.
• Adheres to HMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

MINIMUM QUALIFICATIONS

• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena preferred but not required)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred. Education &Experience
• High School Diploma or equivalent required.
• Education from approved medicalassistant program or equivalent.
• One to three years as a medical assistant preferred.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

531 Faunce Corner Road - 531 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type

8am to 5PM

Work Shift

Day

Daily Hours

8 hours

Driving Required

No