PSS/MA

BHMGMA Brown Health Medical Group Massachusetts; Faunce Corner (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown Health Medical Group Massachusetts is seeking a Medical Assistant I / Patient Service Specialist I to join the clinical and administrative team in Dartmouth, MA. You will prepare patients for visits, take vitals, document medical histories and insurance details, and assist providers in delivering high-quality care.

The role emphasizes professional communication, accurate EMR entry (Athena preferred), and efficient scheduling while upholding patient confidentiality and Brown Health

Qualifications

• Strong customer service excellence is expected.
• Excellent communication and interpersonal skills required.
• EMR experience preferred (Athena preferred).

Responsibilities

• Work closely with providers to assist in delivering world class care to patients.
• Room patients and prepares the patient for the provider visit.
• Take vital signs as necessary and record in EMR.
• Record patient history, chief complaint, pharmacy information and meds into EMR.
• Register patients in EMR and verify demographics and insurance details.
• Schedule appointments and testing per physician directions.
• Perform pre-visit planning and triage calls as needed.

Skills

Customer service

Communication

EMR experience

Athena EMR

Microsoft Office

Education

High School Diploma or equivalent

Medical Assistant program

Tools

Athena EMR

Job description

SUMMARY

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day-to-day operations in the HMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES

• Works closely with providers to assist in delivering world class care to patients.
• Room patients and prepares the patient for the provider visit.
• Take vital signs as necessary.
• Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs office testing as needed.
• Required to perform controls on certain office tests.
• Performs EKGs as ordered.
• Chaperones Providers as required.
• Administers vaccines and medications as ordered by provider following HMG policies.
• Stocks rooms and monitors expiration of supplies in exam rooms.
• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Register patients in EMR and verify information including demographics and obtain accurate health insurance information.
• Conduct eligibility checks to ensure insurance is reflected accurately.
• Schedules patients' appointments and appropriate testing for patients as directed.
• Follows scheduling rules and direct schedule's patient visits in other HMG practices.
• Performs pre-visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible to inform manager of all clinical or administrative supply needs or assist with ordering.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Must be able to work independently with little supervision.
• Adheres to all HMG policies.
• Always use discretion to ensure patient confidentiality.
• Performs all other duties as requested.

MINIMUM QUALIFICATIONS

Strong customer service excellence is expected. Excellent communication and interpersonal skills are required. Experience with EMR is strongly preferred. (Athena preferred but not required) Experience with Microsoft Office, Word, Excel, and Outlook preferred. Education &Experience High School Diploma or equivalent required. Education from approved medical assistant program or equivalent. One to three years as a medical assistant preferred. Medical Assistant Certification preferred.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

531 Faunce Corner Road - 531 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type

8am-430pm Work Shift: Day Daily Hours: 8 hours Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England.

Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.

Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve.

We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.

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