Metrocenter Team Lead

JARS Cannabis; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee discounts and samples

Continued education opportunities

Growth potential within the company

Health, dental, and vision insurance

Job summary

JARS Cannabis in Phoenix, AZ is seeking a Retail Team Lead to guide a fast-paced dispensary team. You will model excellent customer service, build product knowledge, and ensure compliant operations while driving sales.

You will supervise staff, coordinate shifts, train new hires, and safeguard state regulations. The role reports to the Store Manager and focuses on guest experience, inventory awareness, and maintaining a polished, inviting store environment.

Qualifications

• Excellent managerial and supervisory abilities
• Clear verbal and written communication skills
• Proficient with Microsoft Office or related software
• Strong organizational skills and attention to detail

Responsibilities

• Oversee staff and ensure adherence to state laws and company policies
• Supervise and coordinate activities of sales associates, including breaks and shifts
• Inspire staff to deliver exceptional customer service and satisfaction
• Ensure compliance with local, state/provincial, and federal regulations
• Assist with customer service and drive customer happiness
• Manage cash drops and replenishment of change as needed
• Maintain in-depth product knowledge of strains and inventory
• Assist in training new employees on SOPs and shifts
• Provide Spring Big assistance and apply discounts when required
• Support flow of the sales floor and assign roles as needed
• Assist Inventory Team with stocking and product movement
• Directly report to Store Manager and Assistant Store Manager

Skills

Managerial and supervisory skills

Verbal and written communication

Microsoft Office Suite

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you passionate about the cannabis industry and looking to take your leadership skills to the next level? We're seeking a dynamic Retail Team Lead to join our fast-paced and thriving dispensary. As a leader in the industry, we prioritize exceptional customer service and product knowledge, making this role crucial in ensuring our team delivers an unparalleled experience to every customer. If you thrive in a dynamic environment, possess strong leadership qualities, and have a deep understanding of cannabis products, we want to hear from you!

Authority & Supervision:

Team Leads are responsible for supporting the Store Manager in ensuring that all daily operating procedures are performed as required. Team Leads are expected to lead by example and encourage other team members to promote the companies' image of perfect customer service and excellent visual presentation of the dispensary. Team Leads will also maximize sales through the constant development and supervision of sales staff. Team Leads are also responsible for ensuring transactions are carried out in compliance with all applicable laws and regulations.

PAY: Starting $18 + shared tip pool

SCHEDULE: 5 days on, 8-hour shifts with 2 days off.

Shifts included: Morning shift 6:30AM-2:30PM, Mid shift 11am-7pm, Closing shift 2:30pm-10:30pm

(At El Mirage Thursday-Saturday closing shifts 3:30pm-12:30am)

Personnel Duties and Responsibilities:

• Assist the Store Manager and Assistant Store Manager in overseeing and ensuring all staff adhere to state rules and regulations while following all company policies and procedures
• Supervise; manage, and direct the activities of sales associates including breaks and shift changes
• Manage and inspire staff to deliver the highest levels of customer service and satisfaction
• Ensure staff members remain in compliance with applicable local, state/provincial, and federal laws and regulations
• Assist with customer service and ensure customer satisfaction
• Facilitate money drops and replenish change when necessary
• Maintain in-depth knowledge of all strains and products within the dispensaries' inventory, as well as industry-wide product knowledge and trends
• Assist in training new employees to follow standard operating procedures and scheduled shifts
• Provide Spring Big assistance, and manual discounts as needed
• Help maintain the flow of the sales floor, host if needed, place people in their proper roles
• Assist Inventory Team in moving products and stocking sales floor as needed
• Directly reports to the Store Manager and Assistant Store Manger

Qualifications:

• Excellent managerial and supervisory skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• High school diploma or equivalent preferred
• At least two years of supervisory experience preferred
• Hold a valid Facility Agent Card with Arizona Department of Health Services

Benefits:

• Employee discounts and samples
• Continued education opportunities
• Growth potential within the company
• Health, dental, and vision insurance

At JARS Cannabis, we are committed to creating an inclusive environment where everyone is valued and respected. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other legally protected status. We encourage applications from all qualified individuals and celebrate the diverse perspectives and experiences that make our team stronger.

Note: All applicants must be at least 21 years old, pass a standard background check, and undergo a fingerprint background check.