Metro Mobility Customer Care Specialist (Onsite)

Transport LLC; Burnsville (MN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid training

Paid holidays

4% annual raise

Two weeks vacation

Health insurance

Dental insurance

Life insurance

401(k) with match

Job summary

Transit Team Inc. in Burnsville, MN is seeking a compassionate Metro Mobility Customer Service Representative. You will support certified riders by scheduling rides and communicating details using our reservation system, delivering courteous and accurate information.

This onsite role requires friendly, patient interaction, a knack for learning new software, and a commitment to safety and reliability in a fast-paced environment.

Qualifications

• Pass a non-DOT drug test.
• Strong verbal communication skills.
• Solid computer skills and ability to learn new software.
• Prior customer service and/or call center experience preferred.
• Familiarity with the Twin Cities metro area is a plus.
• Ability to work onsite for the scheduled shift.

Responsibilities

• Answer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism.
• Schedule ride reservations using our computer reservation system.
• Cancel or adjust ride requests based on customer needs.
• Provide accurate estimated arrival times (ETAs) and service information.
• Make outbound calls to confirm next-day trips with riders.
• Clearly explain Metro Mobility policies, procedures, and service expectations.
• Demonstrate a people-first mindset by ensuring every interaction is caring, helpful, and solutions-focused.

Skills

Verbal communication

Computer skills

Customer service experience

Knowledge of Twin Cities area

Tools

Reservation software

Job description

Transit Team Inc. in Burnsville, MN is seeking a compassionate Metro Mobility Customer Service Representative. You will support certified riders by scheduling rides and communicating details using our reservation system, delivering courteous and accurate information.

This onsite role requires friendly, patient interaction, a knack for learning new software, and a commitment to safety and reliability in a fast-paced environment.