Metro College Intern - (MICC) Metro Integrated Command & Communications - Business Operations

WMATA; Alexandria (VA); On-site; USD 25,000 - 33,000; Part time

Job summary

WMATA’s Integrated Command & Communications Center (MICC) offers a hands-on summer internship for college and graduate students. The role focuses on performance management, data analysis, and cross‑functional projects across Rail, Bus, Safety, Maintenance, and more.

The intern will develop Power BI dashboards, assist in reporting, and participate in process improvements aligned with the Authority's Safety Plan and regulatory requirements. 13‑week summer schedule and mentorship provided.

Qualifications

• Must be enrolled in a college or graduate program.
• Summer internship duration up to 13 weeks.
• Strong analytical and reporting skills.
• Willingness to work across departments.

Responsibilities

• Assist in data collection, validation, and input for reports.
• Develop Power BI dashboards to support performance management.
• Prepare management and operations reports.
• Support workforce initiatives and cross‑functional projects.

Skills

Data analysis

Business analytics

Education

Pursuing Bachelor's or Master's degree

Tools

Power BI

MS Excel

Job description

Marketing Statement:

Join Metro’s Integrated Command & Communications Center (MICC) and gain hands‑on experience supporting a high-performing, integrated command environment. The MICC Business Operations Intern will support performance management, business process improvement, Power BI dashboard development, compliance and corrective‑action tracking, workforce initiatives, resource alignment, and cross‑functional projects involving Rail, Bus, MTPD, Safety, Maintenance, and Capital Delivery.

Job Description:

This is an introductory, preparatory and training opportunity for college and graduate students designed to provide hands‑on and practical transit industry work experience. Areas include but are not limited to: Bus and/or Rail Operations, Safety/Emergency Management, Engineering, Police, Information Technology, City/Urban Planning and General business functions. The assignments are on a temporary basis not to exceed thirteen (13) weeks of summer employment. Student interns may rotate to various departments based on their major in college/university and/or the respective departmental assignment. The student intern is supervised by an appropriate Executive or designee.

Principal Job Duties

• Duties will vary dependent on the assigned department. General duties may include activities in which the student intern:


• Compiles, reviews and analyzes data. Operates a personal computer to verify, input and correct data required for producing reports.


• Researches data for and assists in the preparation of management, operations, technical and administrative reports. Utilizes management memoranda, fiscal and operations reports and data to complete assignments.


• Produces tangible work product specific to the assigned department to include presentations, reports, correspondence, graphic representation of data and/or project plans.


• Reviews reports to identify problems based upon standard criteria and guidance from supervisors; recommends solutions as instructed.


• Participates in training sessions related to various functions performed by department to which assigned; attends appropriate Authority, departmental and office meetings, etc., in order to gain exposure to transit functions.


• Participates in and/or leads departmental meetings, working sessions, etc.

Other Duties

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.