Metro College Intern - (MICC) Metro Integrated Command & Communications - Business Operations

Washington Metropolitan Area Transit Authority (WMATA); Alexandria (VA); On-site; USD 19,000 - 30,000; Part time

Job summary

Washington Metropolitan Area Transit Authority (WMATA) invites you to join the Integrated Command & Communications Center (MICC) as a Business Operations Intern. The program provides hands-on exposure to performance management, process improvement, Power BI dashboard development, and cross-functional projects across Rail, Bus, Safety, and Capital Delivery.

This temporary internship offers hands-on experience for college and graduate students, with assignments across departments such as

Qualifications

• Minimum Education: Graduation from high school or equivalent; must be attending an accredited college/university pursuing a relevant degree.
• Must have completed freshman year and be entering sophomore year; GPA minimum 2.8.
• Internship rotations depend on major and department; supervised by an executive or designee.

Responsibilities

• Compile, review and analyze data; input and correct data for reports.
• Research data for management, operations, and administrative reports and use data to complete assignments.
• Produce work products such as presentations, reports, and data visuals for assigned department.
• Review reports to identify problems and propose solutions under guidance.
• Participate in training sessions and department meetings to gain exposure to transit functions.

Skills

Data analysis

Effective communication

Numerical data interpretation

Report generation

Team collaboration

Education

High school diploma or GED

Enrolled in accredited college/university pursuing a related degree

Minimum GPA 2.8

Tools

Microsoft Office Suite

Job description

JOB DESCRIPTION

Join Metro’s Integrated Command & Communications Center (MICC) and gain hands‑on experience supporting a high-performing, integrated command environment. The MICC Business Operations Intern will support performance management, business process improvement, Power BI dashboard development, compliance and corrective‑action tracking, workforce initiatives, resource alignment, and cross‑functional projects involving Rail, Bus, MTPD, Safety, Maintenance, and Capital Delivery.

Job Description

This is an introductory, preparatory and training opportunity for college and graduate students designed to provide hands‑on and practical transit industry work experience. Areas include but are not limited to: Bus and/or Rail Operations, Safety/Emergency Management, Engineering, Police, Information Technology, City/Urban Planning and General business functions. The assignments are on a temporary basis not to exceed thirteen (13) weeks of summer employment. Student interns may rotate to various departments based on their major in college/university and/or the respective departmental assignment. The student intern is supervised by an appropriate Executive or designee.

Principal Job Duties

• Duties will vary dependent on the assigned department. General duties may include activities in which the student intern:
• Compiles, reviews and analyzes data. Operates a personal computer to verify, input and correct data required for producing reports.
• Researches data for and assists in the preparation of management, operations, technical and administrative reports. Utilizes management memoranda, fiscal and operations reports and data to complete assignments.
• Produces tangible work product specific to the assigned department to include presentations, reports, correspondence, graphic representation of data and/or project plans.
• Reviews reports to identify problems based upon standard criteria and guidance from supervisors; recommends solutions as instructed.
• Participates in training sessions related to various functions performed by department to which assigned; attends appropriate Authority, departmental and office meetings, etc., in order to gain exposure to transit functions.
• Participates in and/or leads departmental meetings, working sessions, etc.

Other Duties

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Knowledge

• Knowledge of personal computers and other standard office equipment.
• Knowledgeable of computer software, specifically spreadsheets, word processing and databases.

Skills

• Skilled with analyzing numerical data and to prepare reports.

Abilities

• Ability to research methodology.
• Ability to communicate effectively at all levels.
• Ability to establish and to maintain effective working relationships with co‑workers and the public.

Machine, Tools, Equipment, Software, Hardware Required

• Personal computer
• Microsoft Office Suites
• Office equipment

Not responsible for supervising others.

Minimum Education

• Graduation from high school or the possession of a high school equivalency certificate. Applicant must be attending an accredited college or university pursuing a degree in a discipline deemed appropriate for the position intern is seeking.
• The intern's major or area of concentration must be aligned with the academic and functional requirements of the position for which the intern's major or area of concentration must be aligned with the academic and functional requirements of the position for which the student had applied.
• Must have completed their freshman year and be entering their sophomore year of college.
• The intern must possess a minimum cumulative 2.8 GPA.
• In cases where the internship is a progressive internship offering the consecutive summer opportunities through graduation, the intern must receive a favorable performance evaluation for the prior summer in order to be considered for each subsequent summer.

Minimum Experience

• N/A

Minimum Certification/Licensure

• N/A

Preferred Qualifications

• N/A

About Us

The Washington Metropolitan Area Transit Authority (WMATA), known as Metro, is the region’s leading public transportation provider. Serving a 2,054-square‑mile jurisdiction, Metro operates six rail lines, 98 stations, 126 bus routes, and Metro Access, a shared‑ride paratransit service. As one of the nation’s busiest transit systems, Metro connects communities, supports economic growth, and provides safe, reliable transportation.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.