Meter Services Field Technician

Montgomery County Government; Dayton (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

The Montgomery County Government is looking for a Water and Sewer Service Technician to perform essential fieldwork maintaining and servicing water services for residential and commercial properties. This entry-level position requires customer interaction, leak detection, and meter installations while ensuring compliance with regulations. Candidates need a valid driver's license and must be willing to attain required certifications within four years of hire.

Benefits

Health insurance with HSA match

Paid vacation and personal leave

Tuition reimbursement

Access to retirement systems

Qualifications

• Two (2) years full-time experience in customer service and mechanical/plumbing maintenance.
• Valid drivers' license with an acceptable driving record.
• Must obtain certificates within 4 years of hire.

Responsibilities

• Performs fieldwork for water and sewer service issues.
• Installs and repairs water meters, conducts leak investigations.
• Maintains service records and communicates with customers.

Skills

Customer Service

Mechanical Skills

Problem-Solving

Education

High School Diploma or equivalent (GED)

Job description

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Position Overview

Under general supervision performs water and sewer service related fieldwork as it relates to individuals residences, businesses or industries. Has direct customer contact in the field and is responsible for maintaining or terminating services and resolving service related issues. Performs the material and substantial duties of the classification more than 50% of the time.

Summary Of Job Duties

Performs fieldwork at residential, business, and industrial locations. Meets with customers face-to-face to resolve water service related issues. Investigates possible leak situations; conducts final, annual and special water meter readings; installs and removes water meters from residential and business locations; measures pipes and plumbing for compatibility with meter installation; inspects defective and malfunctioning meters; verifies that installations meet published rules and regulations; programs and installs residential and commercial automated meter reading equipment, performs on-site repairs where possible(e.g. Meters, meter sets, curb boxes). Verifies correct meter installation at contractor installed locations, installs and repairs radio meters in residential, commercial and industrial meter pits, works as a team in servicing or repairing large meters in some industrial environments; suggests general repairs to customers. Terminates/resumes water service resulting from delinquent accounts or emergency situations, jumps water from property to property etc. Performs minor repair to broken pipes, line leaks curb boxes, and ford boxes, performs special service calls that do not require meter changes (e.g. low pressure or dirty water complaints).

Maintains service areas including meter pit lids and curb valve boxes; locates water mains, curb stops, ford boxes and water services using; metal detectors, utility locating equipment and GPS equipment to mark/find services. Cleans Ford boxes and curb boxes using a vacuum truck unit, hand tools or other means.

Maintains accurate records of all work performed. Communicates with office staff via cell phone, radio, in person or in writing. Utilizes a laptop or other computer to verify information, complete work orders, audit meter routes, prepare spreadsheets for billing, or update billing software. Also, obtains meter reads through a laptop for automated meter routes, handheld device or manually.

Tests meters for accuracy; repairs, cleans, and paints meters; rebuilds meters and installs new radio transmitters; programs and records meter information. Assists with maintaining shop area, crew/brake room and meters/parts inventories.

(Performs Related Duties As Required)

Minimum Qualifications And Requirements

Valid drivers' license with an acceptable driving record. Equivalent to high school diploma; two (2) years full-time work experience interacting with the public in a customer service environment and two (2) years mechanical or plumbing maintenance experience - OR – alternative, equivalent evidence of the Minimum Class Requirements.

Supplemental Information

Must pass the Ohio EPA Class I Water distribution exam OR obtain and maintain a Certificate of Competency in Backflow from OTCO within four (4) years of hire.

All Montgomery County employees become members of the Ohio Public Employees Retirement System and have access to deferred compensation programs.

Benefits may vary for full-time, part-time, intermittent, and seasonal employees and/or due to union affiliation. The list below demonstrates the benefits that may be available to employees according to employment status and is subject to change.

Full-Time Employees (40 hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid vacation, paid personal leave days, sick leave, holiday pay, tuition reimbursement, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-Time Employees (Benefits Eligible) (scheduled 21+ hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid personal leave days, sick leave, holiday pay for hours scheduled to work on holidays, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-time Employees (Non-Benefits Eligible) (20 hours or less per week): Benefits include Long Term Sick Leave Accrual, Paid Personal Leave, and holiday pay for hours scheduled to work on holidays.

Seasonal Employees: Benefits include Sick Leave accrued at 4.6 hours for every eighty 80 hours in active

pay status. Seasonal employees scheduled to work 40 hours during their period of employment will accrue vacation in the same manner as regular full-time employees and can use their vacation after completion of twenty-six (26) bi-weekly pay periods in active pay status. Part-time Seasonal employees (scheduled to work less than 40 hours) do not accrue vacation.

Intermittent and Temporary Employees: Long-Term Sick Leave accrual is based on hours worked.

Benefit information can be found on the Montgomery County Benefits website at: www.mcbenefits.org.

01

Do you have a High School Diploma or equivalent (GED)?

• Yes
• No
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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