Meter Service Technician

CITY OF GALVESTON; Galveston (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

The City of Galveston seeks a Meter Service Technician to repair water meters and related equipment island-wide. You will read meters, install and service meters and reading devices, and respond to customer requests and emergencies to keep the water system running smoothly.

All duties require safe operation of tools, accurate record keeping, and clear communication with residents and City staff. A valid Texas driver’s license is required and TCEQ certification must be obtained within two years

Qualifications

• High School diploma or equivalent is required.
• Experience in water meter operations is preferred but not required.

Responsibilities

• Read and record water meter consumption using mobile devices and read meters manually.
• Install, repair and inspect water meters, meter pits, valves and related equipment.
• Respond to customer service requests and emergency calls as needed.
• Post notices regarding billing and customer information.
• Maintain inventory of meter-related equipment and order supplies as required.

Skills

Customer service

Meter reading

Troubleshooting

Reading manuals

Verbal and written communication

Data entry/record-keeping

Safe operation of tools

Education

High School diploma or equivalent

Tools

Meter reading devices

Measuring tools

Job description

An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!

Job Description

SUMMARY:

Under general supervision, the Meter Service Technician is responsible for efficient and accurate repairs of water leaks, delinquent shut-offs, water meter installations and removals, water meter box installations and removals, curb stop repairs, and fire hydrant repairs and replacements throughout the City.

ESSENTIAL FUNCTIONS:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Reads and records consumption of residential and commercial water meters with mobile and hand-held reading devices and manual reads; verifies that readings are within parameters and troubleshoots problems to meters and reading equipment.
• Installs, repairs and inspects water meters, meter pits and meter reading equipment, valves, pressure regulators and flow testing meters.
• Responds to customer service requests, not limited to: connections, disconnects, rereading meters, checking for leaks and may be required to respond to emergency callouts or assist the operation crews with system repairs.
• Posts notices at physical locations regarding billing and customer information.
• Ensures proper inventory of meter-related equipment and parts; orders supplies as required.
• May be required to investigate issues related to other divisions as a first responder until the needed division arrives.
• Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

KNOWLEDGE AND SKILLS:

Knowledge:

• City organization, operations, policies, and procedures.
• Meter service rules, regulations, policies, and operating procedures including water conservation and identifying sources of high water use.
• Basic mathematics with focus on water flow and metering.
• Safe work methods and safety regulations while performing maintenance work.
• Record keeping practices of work performed.
• Principles and practices of effective customer service.
• Business and personal computers; and spreadsheet software applications.

Skill in:

• Identifying and resolving operational, technical, and procedural problems and communicating effectively verbally and in writing.
• Preparing clear and concise written reports.
• Safely operating and assortment of measurement tools and equipment.
• Safely driving a variety of light duty vehicles.
• Reading and interpreting manuals, specifications and troubleshooting metering equipment.
• Providing efficient customer service.
• Understanding and applying City policies and procedures.
• Explaining City policies and procedures.
• Performing basic mathematic calculations with extreme accuracy.
• Multi-tasking.
• Establishing and maintaining cooperative working relationships with all levels within the City.
• Communicating effectively verbally and in writing.

MINIMUM QUALIFICATIONS:

High School diploma or equivalent; AND one year of experience in water meter operations is required. A valid Texas Driver's License is required. Must obtain TCEQ C Distribution or C Ground Water within two years of hire.

LICENSE AND CERTIFICATION:

• Possession of a valid Texas Driver's License.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Work is performed both in an indoor or outdoor work environment. May be exposed to dangerous machinery, extreme weather conditions, potential physical harm and hazardous chemicals. May be required to climb ladders. May be required to work in confined spaces. May be required to lift and carry items weighing up to 25 pounds.

Compensation Range

The City of Galveston is an equal opportunity employer and will consider only the qualifications of the applicants. The City does not tolerate any form of discrimination based on race, color, religion, sex, age, national origin, or physical/mental disability in employment or provision services.