Metabolic Assistant

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Westchester Medical Center Health Network is seeking an administrative support professional to assist the Advanced Medical Genetics Practice. You will coordinate patient care, manage appointments, document in the EMR, and serve as liaison between families and the genetics team.

Proficiency in Spanish is required; the role emphasizes organization, independent work, and timely communications with labs and providers.

Qualifications

• Associates degree required; Bachelor's preferred; in lieu of Bachelor's, 3–5 years related experience.
• Proficiency in Spanish (speaking, reading, writing) is required.
• Highly organized, detail oriented, reliable and able to work independently with good prioritization.

Responsibilities

• Manage/schedule all interactions/appointments for patients with Metabolic Disorders based on protocol or medical need.
• Document activities related to the patient in the electronic medical record.
• Act as liaison between patients/families and the Medical Genetics team.
• Prepare follow-up lab requisitions and communicate with families.
• Collect results and visit reports from outside labs and providers.
• Advocate for IMDC families, especially Spanish-speaking, to assure optimum care.
• Obtain insurance authorization for enteral formulas, medications, and visits.
• Send provider letters with lab results when appropriate.
• Update EMRs with pertinent information for IMDC patients, including new referrals.
• Create/modify documents to support patient management.
• Maintain confidentiality in all aspects of the job.

Skills

Computer proficiency

Word processing

Spreadsheets

Data management

Medical office experience

Education

Associates Degree

Bachelor's Degree preferred

Job description

Job Summary

Provide a wide variety of administrative support to Advanced Medical Genetics Practice, including coordination of care for patients served in the practice.

Provide a wide variety of administrative support to Advanced Medical Genetics Practice, including coordination of care for patients served in the practice.

Responsibilities

• Manage/schedule all interactions/appointments for patients/individuals with Metabolic Disorders managed at our center based on protocol &/or medical need on an ongoing basis including but not limited to clinic visits, transportation, translation, obtaining results & arranging follow-up.
• Document any and all activities related to the patient that occurs in the clinic or by phone in the electronic medical chart.
• Function as the liaison between the patients/families and the Medical Genetics team.
• Schedule appointments & prepare all follow-up lab requisitions including special tests according to protocol and communicate with the families accordingly.
• Collect results and visit reports from outside laboratories and providers in a timely fashion and communicate with the Medical Genetics team as needed.
• Function as an advocate and the contact person for the IMDC families to assure continued optimum care especially for our Spanish-speaking families.
• Generate & maintain a system for obtaining insurance authorization for enteral formulas, medications, clinic visits, including letters of medical determination/necessity.
• Send provider letter to patient’s MD with copy of lab results, if appropriate, particularly with patients who have been referred by Newborn Screening (NBS).
• Collect, organize, and update pertinent information in the electronic medical records for all IMDC patients especially for new and NBS referrals.
• Create and modify documents such as reports, memos, and letters as needed to help with patient management.
• Maintain confidentiality in all aspects of the job.

Coscore: N/A

Qualifications/Requirements

• Experience: computer proficient with working knowledge of word processing, spreadsheets, and data management software with prior experience in a medical office.
• Education: Associates Degree, required. Bachelor's Degree preferred. In Lieu of Bachelors, 3-5 years of equivalent combination of related experience

Other:

Proficiency in Spanish is a must. (speaking, writing and reading).

Highly organized, detailed orientated, reliable and possess the ability to work independently and efficiently;

the ability to screen and prioritize tasks is essential