Messenger / Clerk

Children's National Hospital; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Full time

Job summary

Children's National Hospital is seeking a Messenger/Clerk to manage mail services including sorting, processing, and delivering packages. The role requires a High School Diploma and at least 2 years of mailroom experience. Strong knowledge of mailroom operations and regulations is essential. The position plays a crucial role in maintaining efficient mail communication within the hospital.

Qualifications

• Minimum 2 years experience in a mailroom required.
• Experience in hospital warehouse preferred.
• Knowledge of mailroom and postage related equipment needed.

Responsibilities

• Sort and process incoming/outgoing mail and patient information.
• Prepare outgoing mail including weighing and affixing postage.
• Support receiving and delivering packages throughout the hospital.

Skills

Knowledge of mailroom equipment

Knowledge of postal regulations

Education

High School Diploma or GED

Tools

Postage machine

Scales

Job description

The Messenger/Clerk will handle incoming and outgoing hospital related mail and will receive incoming and outgoing computer generated patient information to process in prescribed time frame. This position is responsible for bulk and burst sorting of incoming and outgoing mail and preparation of mail for postage. Responsible for operating postage machine, scales and other mailroom equipment and maintaining mailroom equipment to ensure proper functioning. Responsible for maintaining statistical records for departmental cost allocation and knowledge of correct postal regulations. This position is also responsible for assisting Receiving through verification, receipt and delivery of packages throughout the hospital. Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
2 years Experience working in a mailroom (Required)
1 year Experience in a Hospital Warehouse or storeroom location, with periodic operating of supply-moving equipment, electric or manual pallet jacks, supply carts, etc. (Preferred)

Required Skills/Knowledge
Knowledge of mailroom and postage related equipment/regulations

Functional Accountabilities
Mailroom Support

• Sort and process all incoming/outgoing computer generated patient billing information accurately and in the prescribed timeframe.

• Sort and process all incoming/outgoing bulk and burst mail by department, to include extended campus mail.

• Prepare all outgoing mail by weighing and attaching proper postage using a mailing meter machine. Ensure that all outgoing mail is properly prepared and meets rate requirements including but not limited to registered mail, certified mail, size requirements, priority, overnight, etc.

• Record and maintain postage meter readings for departmental cost allocation.

• Operate postage machine and scales and maintain equipment to ensure proper functioning.

• Manages FedEx and USPS accounts to ensure mail is processed in most cost effective and timely manner .

• Maintain adequate mail supplies including but not limited to shipping envelopes and boxes, mailing envelopes, meter tape, and shipping labels.

Receiving and Delivery

• Support receiving by validating, receiving and delivering packages to designated departments.

• Capture and input all documentation for confirmation of receipt and delivery of packages.

• Maintain safety when operating of supply-moving equipment, electric or manual pallet jacks, supply carts, etc.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance