Messaging Systems Manager

Sun-Chemical; Cincinnati (OH); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Dental

Vision

Job summary

Sun Chemical is seeking a Manager, Messaging Systems to lead the global administration of enterprise messaging and mobile device services. You will oversee Exchange, 365 messaging, and hybrid environments, driving security and reliability.

You will lead a global team, partner with IT and vendors, and manage projects from planning through implementation, while aligning with ITIL and governance practices for compliance and service improvement.

Qualifications

• 5+ years as Exchange Manager, Messaging Manager or IT Manager with staff and budgets.
• Extensive experience with Microsoft Exchange Server, Windows Server and AD.
• Experience administering Exchange Online, M365, and hybrid environments.
• Knowledge of security, incident management, and IT governance practices.

Responsibilities

• Oversee Exchange Server and Microsoft 365 messaging across hybrid, on prem, and cloud.
• Maintain high availability, incident resolution, and performance improvements.
• Strengthen email security via SPF, DKIM, DMARC and threat protection.
• Lead global mobile device administration and security policies.
• Drive projects from planning through implementation and migration.
• Collaborate with IT teams, vendors, and business stakeholders.
• Mentor global and offshore messaging resources and ensure service delivery.
• Use metrics and feedback to drive automation, reliability, and user satisfaction.
• Maintain documentation for audits, risk, governance, and retention.

Skills

Leadership

Project management

Stakeholder management

Communication

IT governance

ITIL knowledge

PowerShell scripting

Education

Bachelor's degree in IT/CS/MIS/Cybersecurity

Tools

Exchange Server

Windows Server

Active Directory

Microsoft 365

Entra ID

PowerShell

IIS

Apple iOS

Job description

Requisition ID7146-Posted09/30/2026-Remote

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

About the Role

Sun Chemical is seeking a Manager, Messaging Systems to lead the global administration, security, performance, and continuous improvement of our enterprise messaging and mobile device services. In this role, you will oversee Microsoft Exchange, Microsoft 365 messaging, hybrid mail environments, email security, and mobile device management. You will lead a global technical team and partner with infrastructure teams, business stakeholders, and external providers to deliver secure, resilient, and efficient communication services.

What You’ll Do

• Own and optimize Microsoft Exchange Server, Exchange Online, and Microsoft 365 messaging services across hybrid, on-premises, and cloud environments.
• Maintain high availability, resilience, and performance while leading incident resolution and problem-management efforts.
• Strengthen email security through anti-spam, anti-phishing, encryption, threat protection, and authentication controls, including SPF, DKIM, and DMARC.
• Oversee global mobile device administration, access policies, security standards, onboarding processes, and compliance requirements.
• Lead messaging, mobility, migration, integration, technology refresh, and service-improvement projects from planning through implementation.
• Partner with IT teams, business units, vendors, and service providers to understand requirements, manage risks, and resolve service concerns.
• Lead, coach, and develop global and offshore messaging support resources while setting priorities and promoting consistent service delivery.
• Use service metrics, incident trends, and stakeholder feedback to drive standardization, automation, reliability, security, and user satisfaction.
• Maintain documentation and support audit, risk, governance, retention, and compliance activities.

What You’ll Bring

• Education: Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, or other related field.
• At least 5 years of experience as an Exchange Manager, Messaging Manager, or IT Manager, including responsibility for staff, budgets, and projects.
• At least 5 years of experience with Microsoft Exchange Server, Windows Server, Microsoft Active Directory, and TCP/IP.
• Experience administering Exchange Online, Microsoft 365, hybrid messaging environments, and Microsoft Entra ID.
• At least 2 years of experience with the Microsoft 365 Administration Center, Microsoft IIS, and Apple iOS environments.
• Working knowledge of PowerShell scripting, email security technologies, and messaging authentication protocols.
• Experience managing mobile device platforms, access policies, and security requirements.
• Demonstrated ability to lead and develop technical teams in global, offshore, or matrixed environments.
• Familiarity with ITIL practices, change management, incident management, service improvement, and audit or compliance support.
• Strong project management, troubleshooting, communication, and stakeholder-management skills.
• Ability to balance operational priorities with project commitments and work effectively both independently and collaboratively.
• Full-time, Monday through Friday, with flexibility to support global operations and critical technology initiatives.
• Remote position based in the Eastern or Central time zone within the United States.
• Approximately 5-10% travel, including occasional international travel.

BENEFITS
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.