Network/Systems Administrator I - Messaging

Computer World Services; Hampton (VA); Hybrid; USD 65,000 - 79,000; Full time

Job summary

Computer World Services in Virginia Hampton is seeking a Messaging and Collaboration Administrator to manage a hybrid Exchange environment, handle mail flow, and oversee mailbox licensing while leveraging AD/Azure AD, PowerShell, and Teams to keep communications secure and reliable.

The role requires Active Secret Clearance and Security+ or equivalent certification, with familiarity in M365 Defender and Purview.

Qualifications

• Experience with on-prem and cloud tools including AD/AAD, Cloud EAC, and MS Purview.
• Proficient in troubleshooting exchange servers and cloud exchange environments including mail flow and mailbox licensing.
• Familiar with PowerShell scripting and remediation ticketing systems.
• Security+ or equivalent IAT II certification required.

Responsibilities

• Manage user accounts in AD/Azure AD.
• Manage distribution lists and shared mailboxes.
• Troubleshoot Outlook and cloud mailbox issues.
• Manage mailbox cloud licenses.
• Work with Tier III and other Tier II support groups.
• Use AD and Exchange tools for troubleshooting.
• Use PowerShell cmdlets and scripts to manage Exchange.
• Provide Microsoft Teams support.
• Work with Microsoft to troubleshoot system issues.
• Shadow intermediate technicians to advance knowledge.

Skills

PowerShell scripting

Active Directory

Azure Active Directory

Exchange Admin Center

Microsoft Teams

Troubleshooting

Remedy ticketing

M365 Defender

MS Purview

MFCMapi

Education

Security+ or equivalent IAT II certification

AZ-900 (Azure Fundamentals)

MCSA 2012+ or newer

Azure Administrator Associate

AZ-104

MS-102 (Microsoft 365: Administrator)

Tools

Microsoft Entra Identity

Cloud Exchange Admin Center (EAC)

Job description

A successful Messaging and Collaboration Administrator candidate will have:

• A solid understanding of exchange services management in a hybrid on-prem and cloud environment
• Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of SMTP

The ideal candidate will have:

• Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system
• A fair troubleshooting background with the ability to assist with troubleshooting complex problems and issues with guidance from intermediate and senior technicians

Key Tasks & Responsibilities

• Managing user accounts in AD/Azure AD
• Managing distribution lists and shared mailboxes
• Troubleshooting outlook and cloud mailbox issues
• Managing mailbox cloud licenses
• Working with Tier III and other Tier II support groups
• Ability to use Active Directory and Exchange tools for troubleshooting
• Using PowerShell cmdlets and scripts to manage Exchange
• Microsoft TEAMS support
• Working with Microsoft to troubleshoot system issues
• Shadowing intermediate technicians to advance knowledge

Education & Experience

• Desired experience: Microsoft 365 Admin Center, Microsoft Entra Identity, Exchange Admin Center, MS 365 Defender, and MS Purview
• Account management using Active directory on-prem and AZURE cloud environments
• Troubleshooting exchange servers and cloud exchange environments to include mail flow, outlook, mailbox licensing, teams, one drive, and mailbox configuration and compliance
• BUEM and Microsoft TEAMS
• Microsoft Windows Server 2016/2019/2022

Certifications

• Required: Security +, or other qualifying IAT II certification

• Microsoft Azure Fundamentals (AZ-900) certification within 90 days

• Desired Certifications: Microsoft MCSA 2012 or newer, Microsoft Azure Administrator Associate, AZ-104, and Microsoft 365: Administrator (MS-102)

Security Clearance

• Active Secret Clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• This is a 24/7/365 mission, and the ability to support Day, Swing, and Mid operations is required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows
• Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant

$72,000 - $72,000 a year

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [e-mail].