Messaging Systems Administrator – Exchange Online Automation

FirstEnergy

Akron (OH)

Remote

USD 80,000 - 120,000

Full time

8 days ago

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Job summary

FirstEnergy is seeking a System Administrator II–IV to administer and secure enterprise messaging platforms including Exchange Online and related tools. You will manage mail flow, security controls, and automation in collaboration with Cyber Security, Compliance, Legal, and HR.

A remote-capable role with a strong focus on reliability and governance. Qualified candidates have 2–7 years in IT with enterprise messaging experience, strong PowerShell skills, and the ability to work independently in a

Qualifications

Bachelor's degree or equivalent experience in a related field.
Familiarity with Microsoft Exchange, Microsoft 365, or email administration.
Basic PowerShell scripting and automation skills.
Strong troubleshooting, analytical, and customer service skills.
Ability to communicate effectively with technical and non-technical stakeholders and work independently in a remote environment.

Responsibilities

Administer and support enterprise messaging and communications platforms, including Exchange Online, Exchange Server Edition (SE), Outlook, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax.
Manage email services, mail flow, mailbox administration, distribution groups, shared mailboxes, platform availability, and system performance.
Administer and enhance email security controls, including threat protection, email authentication (SPF, DKIM, DMARC), data loss prevention (DLP), and compliance-related configurations.
Support automated communications, notifications, and enterprise email campaigns in partnership with business and IT stakeholders.
Perform system administration activities including upgrades, patching, lifecycle management, vendor coordination, troubleshooting, and incident resolution.
Partner with Cyber Security, Compliance, Legal, Human Resources, and other business units to support messaging, governance, retention, and communication requirements.
Develop and maintain PowerShell automation, operational documentation, reporting, and knowledge management materials.
Managing M365 license allocations, configuration and reporting.
Participate in incident, request, change management, and on-call support processes, serving as an escalation point for complex issues as needed.