Messaging Administrator

Texas Health and Human Services; Austin (TX); On-site; USD 65,000 - 106,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) in Austin seeks a Network Specialist V to oversee enterprise messaging and collaboration systems, including Microsoft 365 and Exchange Online. You will manage deployments, disaster recovery, security controls, and on-call support.

The role requires five or more years of experience with enterprise messaging, collaboration tech, and working with IT teams and vendors to ensure high availability and secure communications across the agency.

Qualifications

• Bachelor's degree in information technology, computer science, MIS, cybersecurity, computer engineering, or related field.
• Minimum of five years of experience administering, maintaining, and supporting enterprise messaging and collaboration platforms.
• Experience administering Microsoft 365 and Exchange Online environments is required.
• Experience in government, healthcare, or other highly regulated environments preferred.

Responsibilities

• Administer and monitor enterprise messaging and collaboration systems to ensure reliability and SLAs.
• Manage deployments, change control, disaster recovery planning and testing.
• Provide advanced technical support and 24x7 on-call coverage for incidents.
• Implement email security controls, spam/phishing mitigation, and malware protection.

Skills

Messaging platforms

Microsoft 365

Exchange Online

Security incident response

On-call support

Education

Bachelor's degree in information technology or related field

Tools

Microsoft 365

Exchange Online

SMTP services

Job description

Date: Sep 11, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Messaging AdministratorJob Title: Network Specialist VAgency: Health & Human Services CommDepartment: Msging Coll Cellular SrvcsPosting Number: 21065Closing Date: 09/25/2026Posting Audience: Internal and ExternalOccupational Category: Computer and MathematicalSalary Range: $5,797.66 - $9,508.25Pay Frequency: Monthly
Salary Group: TEXAS-B-25Shift: Day
Telework: Telework:
Travel: Up to 5%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX
181X,182X,18E,1B4X1,1D7X1,1D7X3,1N2X1,255A,255N,255S,255Z,25B,25D,25H,25U,25X,26A,26B,26Z,35T,514A
5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS
Brief Job Description Serves as a senior technical specialist responsible for the administration, maintenance, and optimization of HHSC Enterprise Messaging and Collaboration systems. Oversees system implementations, change management, disaster recovery, performance monitoring, and service availability. Collaborates with internal IT teams, vendors, and service providers to implement and support messaging, mobility, and collaboration technologies. Provides expertise in email security, spam mitigation, incident response, mobile device management (MDM), SMTP services, and Microsoft Teams service configuration. Acts as an escalation point for enterprise support operations and participates in 24/7 on-call support to ensure reliable and secure communication services across the organization.
Essential Job Functions (EJFs) Performs advanced administration, maintenance, monitoring, and analysis of enterprise messaging and collaboration systems to ensure compliance with organizational standards, policies, operational requirements, service contracts, service level agreements (SLAs), and performance expectations. Responsible for maintaining the reliability, security, and effectiveness of enterprise communication platforms while monitoring system health and service delivery. 25%
Reviews system plans and coordinates system implementations by analyzing operational and technical data to support architectural and strategic decisions related to messaging and collaboration technologies. Responsibilities include managing deployments, overseeing change management activities, supporting disaster recovery planning and testing, optimizing system performance, providing incident support, developing and delivering training, implementing automation solutions, and ensuring overall system availability and business continuity.10%
Develops and implements strategic and tactical plans for collaboration and mobility technologies by working closely with agency IT administrators, resource owners, vendors, and professional services organizations. Provides technical leadership for technology initiatives, resolves complex issues, and supports the implementation, optimization, and continuous improvement of enterprise collaboration solutions.10%
Conducts studies and assessments of system utilization and performance to identify opportunities for improvement and enhance service delivery. Partners with the HHS Information Security Office to develop requirements and implement email security controls, including spam mitigation strategies, phishing remediation efforts, malware incident response activities, and security event management processes that protect enterprise communication systems.15%
Serves as a senior escalation point and technical support resource for HHS agencies, business units, and service desks. Provides expert-level troubleshooting and operational support for enterprise messaging and collaboration services and participates in a 24x7 on-call rotation to ensure timely resolution of critical incidents and uninterrupted service availability.20%
Manages applications that are hosted on, integrated with, or dependent upon enterprise messaging and collaboration technologies, including Microsoft 365, SMTP services, and related messaging and mobility platforms. Ensures applications are properly maintained, secured, supported, and aligned with organizational technology standards and business requirements.20%
Knowledge Of Knowledge, Skills and Abilities (KSAs):

• Enterprise Messaging and Collaboration platforms and technologies.
• Microsoft 365, Exchange Online, email administration, and collaboration services.
• System administration, maintenance, monitoring, and performance management principles.
• IT service management, service level agreements (SLAs), and vendor management practices.
• Change management, disaster recovery, business continuity, and system availability methodologies.
• Information security principles, email security controls, spam filtering, phishing mitigation, and malware protection.
• Mobile Device Management (MDM) technologies and mobile administration concepts.
• SMTP services, messaging protocols, and enterprise communications infrastructure.
• Systems analysis, planning, and implementation methodologies.
• Ability to maintain the security and integrity of critical infrastructure systems by preventing unauthorized access and ensuring compliance with laws and regulations related to national security and foreign ownership restrictions.

Skill In

• Administering, maintaining, and troubleshooting enterprise messaging and collaboration systems.
• Analyzing system performance metrics and identifying opportunities for improvement.
• Planning, coordinating, and implementing complex technology deployments and upgrades.
• Diagnosing and resolving technical issues in enterprise environments.
• Developing strategic and tactical technology plans.
• Collaborating with internal stakeholders, vendors, and professional services organizations.
• Managing security incidents, including phishing, malware, and spam-related events.
• Automating administrative processes and improving operational efficiency.
• Providing advanced technical support and escalation management.
• Preparing recommendations, reports, and technical documentation.

Ability To

• Analyze complex technical environments and recommend effective solutions.
• Lead system implementation efforts and coordinate activities across multiple teams.
• Ensure high availability, reliability, and security of enterprise messaging services.
• Evaluate business requirements and translate them into technical solutions.
• Manage multiple priorities and projects simultaneously.
• Communicate technical concepts effectively to technical and non-technical audiences.
• Establish and maintain productive working relationships with customers, vendors, and IT teams.
• Serve as a technical lead and escalation resource for critical incidents.
• Provide effective 24x7 operational support in a mission-critical environment.
• Exercise independent judgment in analyzing, planning, and implementing enterprise technology solutions.

Registrations, Licensure Requirements Or Certifications Preferred certifications: MS-900 Microsoft 365 Fundamentals, SC-900 Microsoft Security, Compliance, and Identity Fundamentals, AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals, MS-700 Teams Administrator Associate, MS-102 Administrator Expert, AZ-104 Microsoft Azure Administrator
Initial Screening Criteria Graduation from an accredited four-year college or university with a bachelor’s degree in information technology, Computer Science, Management Information Systems, Cybersecurity, Computer Engineering, or a related field Preferred.
Relevant work experience may be substituted for education on a year-for-year basis.
Minimum of five (5) years of experience administering, maintaining, and supporting enterprise messaging and collaboration platforms preferred.
Experience administering Microsoft 365 and Exchange Online environments, including email administration, collaboration services, and messaging infrastructure required.
Experience implementing and supporting enterprise technology solutions, including system deployments, upgrades, change management, and disaster recovery activities required.
Experience working within government, healthcare, or other highly regulated environments preferred.
Experience troubleshooting and resolving complex technical issues in large-scale enterprise environments preferred.
Additional Information NA
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Active Duty, Military, Reservists, Guardsmen, And Veterans Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin