Merchant Support & Onboarding Specialist

Upgrade, Inc.; Phoenix (AZ); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Paid time off (PTO)

401K matching

Wellness Incentive Program

Fully stocked kitchen

Job summary

Upgrade, Inc. is seeking a dedicated Support Representative to join the Home Improvement team in Phoenix, Arizona. In this in-office role, you will provide customer support, handle calls, and evaluate loan applications. Ideal candidates will have proven experience in a call center environment, strong communication skills, and a passion for problem-solving.

The role offers a starting pay of $24.00/hour and various benefits including paid time off, 401K matching, and a vibrant office environment.

Qualifications

• Proven support experience in a call center environment.
• Exceptional problem‑solving skills and the ability to remain calm under pressure.
• Strong work ethic and desire to exceed expectations.

Responsibilities

• Handle inbound and outbound calls from contractors and consumers.
• Evaluate loan applications and make informed decisions.
• Provide comprehensive customer support and resolve issues.

Skills

Customer support experience

Strong communication skills

Problem-solving skills

Collaboration

Adaptability

Empathy

Tools

Zendesk

Job description

Upgrade, Inc. is seeking a dedicated Support Representative to join the Home Improvement team in Phoenix, Arizona. In this in-office role, you will provide customer support, handle calls, and evaluate loan applications. Ideal candidates will have proven experience in a call center environment, strong communication skills, and a passion for problem-solving.

The role offers a starting pay of $24.00/hour and various benefits including paid time off, 401K matching, and a vibrant office environment.