Merchant Success Manager: Strategy, Support & Retention

Alliedonesource; Lenexa (KS); On-site; USD 54,000 - 66,000; Full time

Job summary

Allied OneSource is seeking a Customer Service Manager to own the merchant relationships and drive outcomes across industries. You will manage a portfolio of merchants, providing day-to-day support, strategic guidance, and long-term retention.

This role emphasizes analyzing account activity, recommending smarter pricing, product and processing approaches, and coordinating with internal teams and external partners to deliver a best-in-class experience that strengthens profitability and loyalty.

Qualifications

• Strong problem-solving and de-escalation skills; able to resolve merchant issues efficiently and professionally
• Excellent verbal and written communication skills (phone/email), with the ability to explain solutions clearly to different audiences
• Customer service and relationship management strengths; comfortable supporting a wide range of personalities and needs
• Analytical ability to review merchant/account data and translate insights into actionable recommendations
• Strong organization, attention to detail, and follow-through while balancing multiple priorities
• Experience delivering client-focused solutions aligned to business goals
• Proficiency with Microsoft Office and CRM tools

Responsibilities

• Manage a portfolio of merchants across multiple industries to provide day-to-day support
• Analyze account activity and recommend pricing, product, and processing improvements
• Coordinate solutions across internal teams and external partners to improve profitability and loyalty
• Act as the go-to partner for strategic guidance and long-term merchant retention

Skills

Problem solving

Communication

Customer service

Analytics

Organization

Client-focused solutions

Microsoft Office

CRM tools

Education

Bachelor's degree in Business Administration or related field

Job description

Allied OneSource is seeking a Customer Service Manager to own the merchant relationships and drive outcomes across industries. You will manage a portfolio of merchants, providing day-to-day support, strategic guidance, and long-term retention.

This role emphasizes analyzing account activity, recommending smarter pricing, product and processing approaches, and coordinating with internal teams and external partners to deliver a best-in-class experience that strengthens profitability and loyalty.