Merchant Services Relationship Manager - Vice President

JP Morgan Chase; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorganChase in Plano, TX seeks an experienced Merchant Services leader to own high-value client relationships, advise senior stakeholders, and translate complex needs into practical payments solutions.

The role emphasizes consultative selling, cross-functional collaboration across the firm, and driving measurable outcomes with Fortune 500 clients. Travel may be required; strong executive communication is essential.

Qualifications

• 8+ years of strategic relationship management and/or business development in payments
• Experience negotiating contracts at senior levels
• Senior sales and account management with Fortune 500 clients
• Proven ability to expand relationships across large organizations
• Comfort interfacing with C-suite stakeholders

Responsibilities

• Achieve revenue objectives by expanding existing relationships and identifying incremental business
• Coordinate sales and support strategies across lines of business to optimize product delivery
• Serve as primary client contact for Merchant Services and internal partners
• Build and maintain partnerships with JPMorganChase coverage teams
• Implement client strategy and identify cross-sell opportunities within JPMorgan Payments

Skills

Strategic relationship mgmt

Executive communication

Sales & business development

Contract negotiation

Cross-functional collaboration

Job description

Join our Merchant Services team and help shape how leading technology companies optimize the way they pay and get paid. You will own relationships that matter, advise senior stakeholders, and turn complex needs into practical solutions. You will partner closely with teams across the firm to deliver a seamless client experience from strategy through execution. If you enjoy consultative selling, building trusted partnerships, and driving measurable outcomes, you’ll find strong growth and mobility opportunities here.

Job responsibilities

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
• Serve as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Build and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communication
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services
• Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment

Required qualifications, capabilities, and skills

• 8+ years of experience in strategic relationship management and/or business development in the Payments industry
• Contract negotiation experience
• Senior sales and account executive management experience
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
• Experience and comfort level working with C-suite level client stakeholders
• Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
• Demonstrated ability to work across internal teams and external clients
• Strong presentation skills
• Strong verbal and written communication skills, including executive-level presentation experience
• Ability to travel as required

Preferred qualifications, capabilities, and skills

• Technology related experience
• Master’s in Business Administration
• Expertise in Buy Now Pay Later (BNPL) and experience working with at-scale Payment Service Providers (PSP)

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.