Merchant Sales Officer

First-Merchants-Bank; Fort Wayne (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

First Merchants Bank is seeking a Merchant Sales Officer to drive revenue by expanding merchant relationships and delivering Merchant Services solutions. You will analyze statements, build tailored proposals, and convert prospects into clients while collaborating with bank teams to cross-sell offerings.

The role requires an Associate’s degree with 3+ years in business development or sales, preferably in financial services. Travel ~20% is expected.

Qualifications

• Associate's degree is required.
• Three years of business development or sales experience required.
• Experience in financial services is a plus.

Responsibilities

• Analyze merchant statements and assemble proposals and RFPs.
• Develop compelling proposals tailored to client needs.
• Identify opportunities to introduce new services that increase revenue.
• Actively convert prospects into Merchant Services clients.
• Maintain a pipeline of opportunities with proactive outreach.
• Travel approximately 20% for client meetings and business development.
• Collaborate with bank teams to present value of Merchant Services.

Skills

Business development

Sales

Relationship management

Client acquisition

Market research

Education

Associate's degree in business

Bachelor’s degree (preferred)

Job description

Job Category: Relationship Management/Sales

First Merchants Bank is seeking a Merchant Sales Officer to join our team! This position will drive revenue growth by developing and expanding new and existing customer relationships through a focus Merchant Services products and solutions.

Essential Duties and Responsibilities:

• Statement Analysis: Analyze merchant account statements - both internally and externally to assemble proposals and RFPs, providing insightful recommendations that drive sales opportunities.
• Proposal Development: Prepare compelling proposals in advance of deadlines for prospects and clients, tailoring content based on the requirements and the specific needs of each client to maximize new opportunities and revenue.
• Revenue Enhancement: Identify and cultivate opportunities to introduce new services/products that enhance customer satisfaction while maximizing revenue potential.
• Client Acquisition: Actively seek and convert prospects into clients for Merchant Services, expending the customer base and increasing fee generation.
• Relationship Management: Serve as the primary contact for a diverse portfolio of customers, managing their Merchant Services needs and ensuring high satisfaction levels that drive repeat business and referrals.
• Collaborative Selling: Work closely with whole-bank teams to conduct joint calls and presentations, showcasing the value of Merchant Services and identifying cross-selling opportunities.
• Product Optimization: Analyze customer needs to recommend and implement appropriate Merchant Services products that align with their business goals, ensuring profitable account setups.
• Revenue Management: Monitor income production and loss prevention, ensuring that pricing strategies are competitive and aligned with market trends.
• Merchant SME: Provide sales expertise to peers and partners on Merchant Services products, enhancing team effectiveness and driving collective revenue goals.
• Metrics Tracking: Maintain accurate reporting metrics to assess performance against revenue targets and identify areas for improvement.
• Proactive Outreach: Engage in regular outreach to clients and prospects, ensuring a consistent pipeline of opportunities for new business and revenue growth.
• Travel Requirements: Approximately 20% travel required for client meetings and business development efforts.
• Market Research and Analysis: Conduct market research to identify potential client needs and trends, using this information to support proactive sales initiatives and inform client conversations.

In order to be successful in this position, the following is required:

• Associate's degree in business, marketing or a related field of study.
• Three (3) years of business development, sales, or related financial services experience.

The following would be a plus:

• Bachelor’s degree in business, marketing or a related field of study.

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.