Merchant Payments Tech Lead: Device Strategy

Xplor Technologies; St. Louis (MO); On-site; USD 64,000 - 86,000; Full time

Job summary

The Device & Merchant Technology Manager at Xplor Technologies owns the payment device lifecycle from forecasting to retirement, partnering with Business Units, Payments and manufacturers to ensure compliant, cost-effective performance.

You will oversee POS Portal configurations, inventory controls, upgrades, and service levels, while coordinating with Product, Engineering and Operations to scale our device estate globally and responsibly across multiple geographies.

Qualifications

• Experience managing payment terminals, hardware or a comparable technology estate at scale.
• Strong vendor management and communication skills across Business Units, technical teams and external partners.
• Working knowledge of device lifecycle management, fulfilment, inventory and operational controls.

Responsibilities

• Own the device lifecycle from demand forecasting and purchasing through deployment, support, replacement, returns, refurbishment and retirement; oversee POS Portal’s delivery against Xplor’s requirements.
• Maintain accurate, reconciled serial-number records and controls; monitor device performance, usage, availability and condition, balancing stock needs against cost.
• Be the main Business Unit contact for device needs, forecasts and growth plans, translating requirements into delivery plans with POS Portal and internal teams while maintaining consistent standards.
• Lead existing-estate migrations with each Business Unit, owning sequencing, customer communications, readiness and service continuity; track progress, risks, dependencies and exceptions to completion.
• Own Xplor’s device operating model and POS Portal relationship, holding the vendor accountable for contractual commitments, SLAs and KPIs through regular service, stock, cost and customer-experience reviews.
• Resolve escalations and cross-functional blockers, drive root-cause improvements and coordinate device manufacturers and future hardware partners.

Skills

Payment terminals

Vendor management

Device lifecycle management

Analytical capability

Cross-functional collaboration

Job description

The Device & Merchant Technology Manager at Xplor Technologies owns the payment device lifecycle from forecasting to retirement, partnering with Business Units, Payments and manufacturers to ensure compliant, cost-effective performance.

You will oversee POS Portal configurations, inventory controls, upgrades, and service levels, while coordinating with Product, Engineering and Operations to scale our device estate globally and responsibly across multiple geographies.