Manager, Device & Merchant Technology

Xplor; St. Louis (MO); On-site; USD 64,000 - 86,000; Full time

Job summary

Xplor Technologies in the United States is seeking a Device & Merchant Technology Manager who will own the payment device lifecycle, performance, and strategy. Working with Business Units, Payments and manufacturers, you will oversee the configuration, warehousing, fulfilment, reporting and returns services to support growth and compliance.

Strong vendor management, analytical capability, and experience with POS Portal or payment processing are required.

Qualifications

• Experience managing payment terminals, hardware at scale.
• Strong vendor management and cross-functional communication.
• Working knowledge of device lifecycle management, fulfilment, inventory and operational controls.
• Strong analytical capability, with the ability to turn performance data into clear actions.
• Experience with POS Portal or a similar provider, acquiring, PayFac or payment processing.
• Knowledge of SmartPOS, integrated commerce, terminal technologies, PCI DSS and device security requirements.

Responsibilities

• Own the device lifecycle from demand forecasting and purchasing through deployment, support, replacement, returns, refurbishment and retirement; oversee POS Portal’s delivery against Xplor’s requirements.
• Maintain accurate, reconciled serial-number records and controls; monitor device performance, usage, availability and condition, balancing stock needs against cost.
• Be the main Business Unit contact for device needs, forecasts and growth plans, translating requirements into delivery plans with POS Portal and internal teams while maintaining consistent standards.
• Lead existing-estate migrations with each Business Unit, owning sequencing, customer communications, readiness and service continuity; track progress, risks, dependencies and exceptions to completion.
• Own Xplor’s device operating model and POS Portal relationship, holding the vendor accountable for contractual commitments, SLAs and KPIs through regular service, stock, cost and customer-experience reviews.
• Resolve escalations and cross-functional blockers, drive root-cause improvements and coordinate device manufacturers and future hardware partners.
• Govern terminal configuration standards and coordinate software, firmware and security updates with Product, Engineering, Operations and vendors.
• Support terminal launches, certification and upgrades aligned with Xplor’s product roadmap and merchant needs.
• Partner with Customer Success, Support and Onboarding to improve installation, activation and support, with clear playbooks, ownership and service expectations.
• Act as the senior escalation point for complex device issues and use incident trends to reduce repeat contacts.
• Maintain applicable PCI, security and regulatory controls, including lost, stolen, compromised and retired devices; support audits, risk reporting and remediation.
• Track device costs, vendor charges, inventory exposure and opportunities for cost optimisation.
• Develop the device estate strategy, evaluate SmartPOS, integrated and unattended solutions, and build investment cases.
• Drive automation, standardisation and scalability across device management processes.

Skills

Device lifecycle management

Vendor management

Cross-functional collaboration

Data analysis

Strategic planning

Tools

POS Portal

Payment processing

Job description

• Compensation: USD 64,273 - USD 85,697 - yearly

Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments (Xplor Pay), and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and othermembership-based andservice-basedindustriessimplify operations, uncover insights, and elevate customer and member experiences.

With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

Job Description

Role Summary

The Device & Merchant Technology Manager owns Xplor’s payment device lifecycle, performance, controls and strategy. Working with Business Units, Payments and manufacturers, the role oversees POS Portal’s contracted configuration, warehousing, fulfilment, reporting and returns services to support growth, reliable merchant service and agreed compliance and financial requirements.

Key Responsibilities

• Own the device lifecycle from demand forecasting and purchasing through deployment, support, replacement, returns, refurbishment and retirement; oversee POS Portal’s delivery against Xplor’s requirements.
• Maintain accurate, reconciled serial-number records and controls; monitor device performance, usage, availability and condition, balancing stock needs against cost.
• Be the main Business Unit contact for device needs, forecasts and growth plans, translating requirements into delivery plans with POS Portal and internal teams while maintaining consistent standards.
• Lead existing-estate migrations with each Business Unit, owning sequencing, customer communications, readiness and service continuity; track progress, risks, dependencies and exceptions to completion.
• Own Xplor’s device operating model and POS Portal relationship, holding the vendor accountable for contractual commitments, SLAs and KPIs through regular service, stock, cost and customer-experience reviews.
• Resolve escalations and cross-functional blockers, drive root-cause improvements and coordinate device manufacturers and future hardware partners.
• Govern terminal configuration standards and coordinate software, firmware and security updates with Product, Engineering, Operations and vendors.
• Support terminal launches, certification and upgrades aligned with Xplor’s product roadmap and merchant needs.
• Partner with Customer Success, Support and Onboarding to improve installation, activation and support, with clear playbooks, ownership and service expectations.
• Act as the senior escalation point for complex device issues and use incident trends to reduce repeat contacts.
• Maintain applicable PCI, security and regulatory controls, including lost, stolen, compromised and retired devices; support audits, risk reporting and remediation.
• Track device costs, vendor charges, inventory exposure and opportunities for cost optimisation.
• Develop the device estate strategy, evaluate SmartPOS, integrated and unattended solutions, and build investment cases.
• Drive automation, standardisation and scalability across device management processes.

Qualifications

• Experience managing payment terminals, hardware or a comparable technology estate at scale, within payments, merchant acquiring, fintech or payment operations.
• Strong vendor management and communication skills across Business Units, technical teams and external partners.
• Working knowledge of device lifecycle management, fulfilment, inventory and operational controls.
• Strong analytical capability, with the ability to turn performance data into clear actions.
• Experience with POS Portal or a similar provider, acquiring, PayFac or payment processing, ideally across multiple geographies or Business Units.
• Knowledge of SmartPOS, integrated commerce, terminal technologies, PCI DSS and device security requirements.

Additional Information

What does it mean to work for Xplor?

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Before you apply

To be considered for employment, you must be legally authorized to work in the country where the role is advertised. This applies to remote roles too. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Interview Recording andBackground Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here .

Xplor is proud to be an Equal Employment Opportunity employer.We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran statusand age. We encourage applications from all sectors of the community.All Information will be kept confidential according to EEO guidelines.

Xplor is committed to fully including all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure people with disabilities receive reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [e-mail].

We make it a priority to respond to every applicant.