Merchant Onboarding & Operations Manager

Merrick Bank; United States; Ibrido; USD 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Bonus Target or Variable Pay

Medical, Dental, and Vision

401(k) Plan with Company Match

Disability Insurance

Wellness Programs

Paid Vacation, Sick Days and bank H ol

Descrizione del lavoro

Merrick Bank, a leading non-prime credit issuer, is seeking a Merchant Operations professional to manage onboarding, ongoing servicing, pricing configuration, and support for the Fiserv North platform. You will partner with Business Development, Risk, Compliance, Finance and other teams to ensure accurate processing and strong client satisfaction.

The role requires 5+ years in merchant acquiring/payments, deep Fiserv North knowledge, and excellent communication.

Competenze

• Bachelor's degree is required.
• 5+ years’ experience in merchant acquiring, payment processing, merchant operations, or a related field.
• Hands-on experience with the Fiserv North platform in a merchant acquiring environment.

Mansioni

• Provide day-to-day operational support for the Fiserv North Shared BIN program.
• Board new merchants and maintain existing merchant accounts in Fiserv North.
• Update pricing, fees and account configurations; support conversions and implementations.
• Handle inbound merchant and sub-ISO inquiries and track tickets for resolution.
• Collaborate with internal stakeholders to onboard and service merchants and sub-ISOs.

Conoscenze

Interpersonal skills

Communication skills

Project management

Time management

Detail oriented

Formazione

Bachelor's degree

Strumenti

Fiserv North platform

Descrizione del lavoro

Merrick Bank, a leading non-prime credit issuer, is seeking a Merchant Operations professional to manage onboarding, ongoing servicing, pricing configuration, and support for the Fiserv North platform. You will partner with Business Development, Risk, Compliance, Finance and other teams to ensure accurate processing and strong client satisfaction.

The role requires 5+ years in merchant acquiring/payments, deep Fiserv North knowledge, and excellent communication.