Remote Enterprise Merchant Growth Lead

shipbobinc; United States; On-site; USD 101,000 - 169,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental Leave

Holidays & PTO

Sick Leave

Wellness Days

401K Match

Comprehensive Benefits

Job summary

ShipBob is seeking a Lead Merchant Success Manager to own the strategy for a portfolio of enterprise merchants, driving growth and delivering an exceptional merchant experience. You’ll build executive relationships and partner with internal teams to optimize operations and expansion opportunities across domestic and international markets.

Lead MSM will run in-person business reviews when possible, negotiate complex partnerships, and develop scalable account processes to close expansion deals.

Qualifications

• 8–10 years of experience in account management, sales, or merchant services in a related industry; ecommerce experience preferred.
• Proven track record of leading business reviews with internal and external stakeholders, including presenting to C-suite executives.
• Ability to negotiate and close complex contractual partnership deals.
• Strong consultative selling skills and ability to build executive-level relationships.
• Excellent conflict resolution and negotiation experience.
• Advanced written and verbal communication skills.

Responsibilities

• Manage a high-revenue book of business, driving growth and long-term retention across your portfolio.
• Collaborate with internal leadership to continuously improve the merchant experience.
• Source and close expansion deals within your merchant book of business.
• Negotiate renewals and contracts to secure long-term partnerships.
• Partner with internal stakeholders to improve the merchant experience.
• Analyze merchant supply chains to identify performance opportunities and risks.
• Conduct quarterly business reviews, in-person when possible, to build trusted relationships at all levels.
• Apply data and analytics to inform decisions and identify trends.
• Additional duties as necessary.

Skills

Executive relationships

Negotiation

Consultative selling

Account management

Cross-functional collaboration

Data-driven decisions

MS Office proficiency

Tools

Microsoft Office Suite

Job description

ShipBob is seeking a Lead Merchant Success Manager to own the strategy for a portfolio of enterprise merchants, driving growth and delivering an exceptional merchant experience. You’ll build executive relationships and partner with internal teams to optimize operations and expansion opportunities across domestic and international markets.

Lead MSM will run in-person business reviews when possible, negotiate complex partnerships, and develop scalable account processes to close expansion deals.