Merchant Maintenance Rep II

Maverick Payments; Spring (TX); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive Salary, Bonuses and Incent

Health, vision, and dental insurance

Paid time off, Sick and Holidays

401K with up to 4% matching

Career Development and Advancement

Employee Recognition Programs & Events

Vibrant Office Culture & Team Building

Job summary

Maverick Payments is seeking a Merchant Maintenance Representative II to support merchant and agent requests, update records, and coordinate maintenance tasks. You will handle tickets and emails, perform data entry, and work on department projects.

The role reports to the Boarding & Maintenance Manager and requires 1–2+ years in software UI and data entry. On-site positions in the Greater Houston or Los Angeles areas are available, with competitive compensation and benefits.

Qualifications

• High School Diploma or equivalent.
• 1-2+ years of experience working with software user interfaces, preferably in the merchant processing field.
• Experience with data entry

Responsibilities

• Review daily assignment queue for ticket handling.
• Accurate and efficient handling of merchant and agent ticket and email requests, including updates, bank changes, pricing changes and maintenance updates.
• Ensuring proper and accurate records are kept according to company policy.
• Communicate with partners and staff members to complete and coordinate maintenance requests.
• Data entry as required for completing corrections, action items and updates.
• Data sensitive maintenance requests.
• Department related projects and assignments.
• Ensuring workload completion on a daily basis as assigned.
• Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
• Other duties as assigned

Skills

Data entry

Software UI experience

Education

High School Diploma or equivalent

Some college or college degree

Job description

Exciting Opportunities at Maverick Payments!

Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About Us

Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About The Position

Under the direction of the Boarding & Maintenance Manager, the Merchant Maintenance Representative II is responsible for merchant maintenance and support services including account changes, ticket, and request management.

• Reviewing daily assignment queue for ticket handling
• Accurate and efficient handling of merchant and agent ticket and email requests, including but not limited to, status updates, bank changes, pricing changes and miscellaneous maintenance updates.
• Ensuring proper and accurate records are kept according to company policy.
• Communicate with partners and staff members as necessary to complete and coordinate maintenance requests.
• Data entry as required for completing corrections, action items and updates.
• Data sensitive maintenance requests.
• Department related projects and assignments.
• Ensuring workload completion on a daily basis as assigned.
• Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
• Other duties as assigned

Qualifications

• High School Diploma or equivalent.
• 1-2+ years of experience working with software user interfaces, preferably in the merchant processing field.
• Experience with data entry

Preferred

• Some college or college degree.

What We Offer

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 4% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs & Company Sponsored Events
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $23 - $27/hr.

This position will consider candidates to report on site in the Greater Houston or Los Angeles, areas.

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice

At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Fair Chance Ordinance

Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.