Merchant Maintenance Rep I

maverickpayments; The Woodlands (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

401K with match

Career development

Employee recognition

Team events

Job summary

Maverick Payments is seeking a Merchant Maintenance Representative I to support merchant maintenance and ticket management. You will handle tickets and emails, update records, and communicate with partners to finalize requests, including bank or pricing changes.

The role requires a High School Diploma or equivalent, with preferred candidates having some college and data entry experience. On-site in the Greater Houston area with competitive compensation and benefits.

Qualifications

• High School Diploma or equivalent.
• Some college or college degree preferred.
• Experience with data entry preferred.

Responsibilities

• Review daily assignment queue for ticket handling.
• Accurately and efficiently handle merchant and agent ticket and email requests.
• Provide status updates, bank changes, pricing changes and maintenance updates as needed.
• Ensure proper and accurate records are kept according to policy.
• Communicate with partners and staff to complete maintenance requests.
• Enter data for corrections, action items and updates.
• Handle data sensitive maintenance requests.
• Contribute to department projects and assignments.
• Ensure daily workload completion and perform other duties as assigned.

Skills

Data entry

Ticket handling

Customer service

Education

High School Diploma or equivalent

Some college or college degree

Job description

Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers.

About Us:

Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About the Position:

Under the direction of the Manager, the Merchant Maintenance Representative I is responsible for merchant maintenance and support services including account changes, ticket, and request management.

• Reviewing daily assignment queue for ticket handling
• Accurate and efficient handling of merchant and agent ticket and email requests, including but not limited to, status updates, bank changes, pricing changes and miscellaneous maintenance updates.
• Ensuring proper and accurate records are kept according to company policy.
• Communicate with partners and staff members as necessary to complete and coordinate maintenance requests.
• Data entry as required for completing corrections, action items and updates.
• Data sensitive maintenance requests.
• Department related projects and assignments.
• Ensuring workload completion on a daily basis as assigned.
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent.

Preferred:

• Some college or college degree.
• Experience with data entry

What We Offer:

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 4% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs & Company Sponsored Events
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $22 - $25/hr. This position will consider candidates to report on site in the Greater Houston or Los Angeles, areas.

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.