Merchant Growth & Tech Enablement Lead
Western Union
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Western Union seeks a Partner Service Manager based in the United States to drive operational excellence through technology-driven improvements across merchant partnerships. The role blends analytics, product enablement, and stakeholder collaboration to optimize merchant productivity and platform adoption.
You will work with product, engineering, and sales teams to translate merchant needs into technical requirements, build self-service tools, and define KPIs that align tech investments with
Qualifications
- 5–7+ years in operations, merchant services, or similar.
- Proven ability to improve performance through data and processes.
- Experience with digital platforms or integrations (CRM, POS, APIs).
- Translate business needs into technical requirements.
- Experience with dashboards and reporting tools.
- Excellent stakeholder management and communication skills.
- Process-driven with continuous improvement mindset.
Responsibilities
- Own and drive merchant productivity metrics and activation rates.
- Identify underperforming locations and design reactivation strategies.
- Analyze performance trends to find revenue growth opportunities.
- Collaborate with Product/Engineering to enhance merchant tools and workflows.
- Translate merchant needs into actionable product requirements and rollouts.
- Develop dashboards to monitor performance and inform decisions.
- Redesign workflows to reduce onboarding and support friction.
Skills
Education
Tools
Job description
Western Union seeks a Partner Service Manager based in the United States to drive operational excellence through technology-driven improvements across merchant partnerships. The role blends analytics, product enablement, and stakeholder collaboration to optimize merchant productivity and platform adoption.
You will work with product, engineering, and sales teams to translate merchant needs into technical requirements, build self-service tools, and define KPIs that align tech investments with
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
