Merchandising Specialist

Tiqets New York City Page; Bright (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Tiqets, an award-winning tech scale-up, seeks a Merchandise Specialist to enhance its global marketplace strategy. You will be central to driving growth by optimizing user experiences and collaborating with various teams to ensure our offerings resonate with diverse audiences.

Benefits

Energetic, international work environment

Bright, welcoming office in Amsterdam

Annual company getaway to undisclosed location

Mental health support through OpenUp

Daily fresh lunch buffet

Sports activities: free gym, running sessions

Fun company events

20% employee discount for museums

Pension contribution

Visa Sponsorship (if applicable)

Qualifications

• 3+ years of merchandising and data analysis experience in a high-traffic consumer environment.
• Proficient with data visualisation tools like Looker, Excel, and Google Analytics.
• Excellent communicator in English.

Responsibilities

• Curate experiences to meet global audiences and varied demand channels.
• Track performance metrics of assigned destinations and troubleshoot issues.
• Initiate optimisation actions to drive conversion and margin.

Skills

Data Analysis

Merchandising Strategy

Communication

Optimisation

Tools

Excel

Looker

Google Analytics

Hotjar

Job description

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Merchandise Specialist to join our mission to bring the world more ways to culture!

Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

Our values

• We are remarkable: Have fun, be creative, and celebrate great moments

• We are accessible: Communicate honestly and support each other

• We are adaptable: Learn, adapt, and pivot. That's who we are!
  

  What you will do

  Tiqets is expanding globally at a faster rate than ever. This means we’re adding more travel destinations, more experiences and more products while reaching more users at the same time and you’re responsible for the magic that happens in between.

  At the heart of the Tiqets organisation, the Merchandising team is the driving force behind the success of Tiqets' curated & managed marketplace strategy. As a Merchandising specialist, your job is to ensure that our experiences are designed and curated to meet our demand channels (paid traffic & affiliate traffic). You will be obsessed with Conversion Rate Optimisation and Monetisation of our destinations while delivering a quality user experience.

  With your affinity for data, you’ll work closely with stakeholders such as business analysts, marketing specialists & product managers to dive into data and challenge what we did yesterday to achieve outstanding results tomorrow.

  You’ll help us to grow and stay ahead of the competition by creating action plans for your experiences, initiating what you can right away and making sure all teams at Tiqets are contributing to the company’s growth.

  So, if you’re passionate about optimizing performance and challenging the status quo, we’d love to chat with you!

  Responsibilities

  • Ensure Tiqets global destinations & experiences are set up for success by curating them to meet our global audiences and varied demand channels

  • Develop and execute comprehensive strategies around key merchandising topics such as categories, content, pricing, availability, geographical coverage etc.

  • Support the product/tech teams with the development and roll out of key features that can further help us improve our merchandising capabilities by sharing structured research and feedback

  • You initiate and execute optimisation actions and projects to drive conversion and margin. This includes landing page feature configuration and implementations, copy changes, price tests, creation of new supply combinations, and coordinating promotions etc

  • Track & own the daily, weekly and monthly performance(sales & revenue) metrics of assigned destinations and experiences while troubleshooting issues immediately to bring the performance back on track. You keep track of, and increase your understanding of the problems specific to your focus area and/or market

  • Conversion Rate & Revenue are the most important goals for a Merchandising Specialist. Using the Tiqets toolbox of features to improve these two metrics

  • You work on a daily basis with data and analysis tools such as Looker, Hotjar, and Google Analytics to find new insights and monitor optimisations.

    Requirements

    • 3+ years of merchandising and data analysis experience in a high-traffic consumer facing, e-commerce environment

    • Highly proficient with BI and data visualisation tools such as Excel/Spreadsheets, Looker, Tableau or Qlikview, and other site analysis tools like Hotjar and Google Analytics.

    • Background in e-commerce category management, pricing & content strategies is a plus

    • Ability to thrive in a fast moving environment

    • Switching between ad-hoc analytical tasks and more structured projects, with good business judgement

    • Ability to work independently as well as part of a multidisciplinary team

    • Experience producing actionable insights and recommendations based on outcomes of data analyses, tailoring your messaging to the audience

    • Experience with A/B testing

    • Proactive, positive mindset to initiate and lead new analyses and research to improve the customer experience

    • Excellent communicator in English, both orally and in writing

    • Living in the Netherlands
      Perks & Benefits at Tiqets
      

      • Energetic, international work environment

      • Bright, welcoming office located in the centre of Amsterdam

      • Tiqets learning academy: skill lab, group & individual learning

      • Annual company getaway to undisclosed location

      • Visa Sponsorship (if applicable)

      • Mental health support through our partnership with OpenUp

      • Daily fresh lunch buffet provided by Join Programs

      • Sports activities: free gym, running sessions, boot-camp, football, climbing and more

      • Fun, sociable company events in and out of the office

      • 20% employee discount code to explore great museums/venues worldwide

      • Pension contribution and travel compensation